Senior technical support and customer success specialist with over 8 years of experience in Windows, MacOS and google cloud platform. Proficient in identity & access management, incident management, root cause analysis and patching and vulnerability management. Dedicated to customer success and operation optimization, consistently delivering high-quality technical solutions and support to enhance organizational efficiency and performance. Certified Google cloud professional cloud architect and JAMF certified end-point security admin. Pursuing CISA certification and exploring career in cybersecurity.
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Chief Technology Office Senior Customer Success SpecialistHsbc Dec 2022 - Aug 2024Hong Kong Sar- Optimize infrastructure services and products delivery processes including GCP, AWS and On-premises IT infrastructure- Enhance customers experience, driving customer satisfaction and success with strategic support and engagement -
It Infrastructure Delivery Workspace Platform Senior Technical OfficerHsbc Feb 2019 - Dec 2022Hong Kong Sar- Global Apple Mac Solution Design, Delivery, Maintenance and Support (MacOS & JAMF)- Asia Pacific Windows Tablet Solution Delivery, Maintenance and Support (Windows 8/10 Enterprise)- Global Standard Hardware Testing & Certification- Global Standard Tools Deployment (Windows SCCM)- Identity & Access Management (Global Mac Users)- Vulnerability Management (MacOS and Windows)- Incident Management- L3 Technical Support
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It Infrastructure Delivery Client Services Technical OfficerHsbc Aug 2015 - Feb 2019Hong Kong, Hong Kong Sar- Global Apple Mac Solution Design, Delivery, Maintenance and Support (MacOS & JAMF)- Asia Pacific Windows Tablet Solution Delivery, Maintenance and Support (Windows 8/10 Enterprise)- Global Standard Hardware Testing & Certification- Global Standard Tools Deployment (Windows SCCM)- Group Policy Deployment
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Part-Time Project AssistantCreative Trend Sep 2011 - Dec 2013Hong KongAssisted in project tendering and project managementOn-site execution and helper-supervising -
Project AssistantCreative Trend Mar 2011 - Aug 2011Hong KongAssisted in project tendering and project managementOn-site execution and helper-supervising
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Part-Time Business Development AssistantTripwant Sep 2011 - Aug 2013Assisted in designing and developing the interface of a new travelling websiteManaging the project e.g. communicate with contractors and service providers
Raymond Kwan Education Details
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Data Analytics And Artificial Intelligence -
Electronics &Information Engineering -
Business Administration And Management, General
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Business Administration And Management, General -
Electronics And Information Engineering
Frequently Asked Questions about Raymond Kwan
What is Raymond Kwan's role at the current company?
Raymond Kwan's current role is Senior Customer Success Specialist | HSBC Global Services.
What schools did Raymond Kwan attend?
Raymond Kwan attended Hong Kong Baptist University, The Hong Kong Polytechnic University, The Hong Kong Polytechnic University, Ecole Supérieure Des Sciences Commerciales D'angers, The Hong Kong Polytechnic University.
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1gmail.com -
Raymond Kwan
Vancouver, Bc -
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