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Raymond Kwan is listed as Senior Customer Success Specialist | HSBC Global Services based in Greater Toronto Area, Canada. AeroLeads shows a matched LinkedIn profile for Raymond Kwan.
Raymond Kwan previously worked as Chief Technology Office Senior Customer Success Specialist at Hsbc and IT Infrastructure Delivery Workspace Platform Senior Technical Officer at Hsbc. Raymond Kwan holds Master Of Science - Ms, Data Analytics And Artificial Intelligence from Hong Kong Baptist University.
Senior technical support and customer success specialist with over 8 years of experience in Windows, MacOS and google cloud platform. Proficient in identity & access management, incident management, root cause analysis and patching and vulnerability management. Dedicated to customer success and operation optimization, consistently delivering high-quality technical solutions and support to enhance organizational efficiency and performance. Certified Google cloud professional cloud architect and JAMF certified end-point security admin. Pursuing CISA certification and exploring career in cybersecurity.
A career timeline built from the work history available for this profile.
Hong Kong Sar
- Optimize infrastructure services and products delivery processes including GCP, AWS and On-premises IT infrastructure- Enhance customers experience, driving customer satisfaction and success with strategic support and engagement
Hong Kong Sar
- Global Apple Mac Solution Design, Delivery, Maintenance and Support (MacOS & JAMF)- Asia Pacific Windows Tablet Solution Delivery, Maintenance and Support (Windows 8/10 Enterprise)- Global Standard Hardware Testing & Certification- Global Standard Tools Deployment (Windows SCCM)- Identity & Access Management (Global Mac Users)- Vulnerability Management (MacOS and Windows)- Incident Management- L3 Technical Support
Hong Kong, Hong Kong Sar
- Global Apple Mac Solution Design, Delivery, Maintenance and Support (MacOS & JAMF)- Asia Pacific Windows Tablet Solution Delivery, Maintenance and Support (Windows 8/10 Enterprise)- Global Standard Hardware Testing & Certification- Global Standard Tools Deployment (Windows SCCM)- Group Policy Deployment
Hong Kong
Assisted in project tendering and project managementOn-site execution and helper-supervising
Hong Kong
Assisted in project tendering and project managementOn-site execution and helper-supervising
Assisted in designing and developing the interface of a new travelling websiteManaging the project e.g. communicate with contractors and service providers
Activities and Societies: Exchange Program Organised by International Affairs Office(IAO), Peer mentor program, Study Tour organised.
Activities and Societies: Publication Affairs Secretary,HKPUSU Executive Committee -Supported in various HKPUSU events e.g. (inauguration.
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Raymond Kwan is listed as Senior Customer Success Specialist | HSBC Global Services.
Raymond Kwan is based in Greater Toronto Area, Canada.
Raymond Kwan has worked for Hsbc, Creative Trend, and Tripwant.
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Raymond Kwan holds Master Of Science - Ms, Data Analytics And Artificial Intelligence from Hong Kong Baptist University.
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