Microsoft Window 10 and MS Office (Word, Excel, Outlook, PowerPoint) Systems and components for workstations and laptop computers. Windows File Servers (20012 and newer) Backup software (Netbackup, Backup-Exec, etc) Network printers, fax machines, scanners, and multi-function-devices. Diagnostic tools for PC’s and networks. Ethernet and TCP/IP (Cisco Switches and routers) DHCP and DNS Principles of firewalls, NAC Appliances, and End-point protection software Newsroom systems (Avid, Grass Valley, BitCentral) PBX / VOIP – Cisco Call Manager Virus and Malware remediation tools Virtualization (VMWare 6.5), SAN Storage (HPE and Netapp). AWS Cloud based solutions

• Redesign corporation backup strategy for Disaster and Recovery situation: Upgrade and consolidate VMware virtual systems. Deployed NAS repository, setup Veeam Enterprise Software and XSIBackup for onsite backup and Backblaze for cloud backup service. • Upgrade and integrate exiting internal file sharing system with AD domain environment and NIS • Deployed end user cloud backup strategy • Upgrade corporation wireless network to Enterprise WPA2 security • Migrate from Cisco VPN to OpenVPN system • Take charge of administration and backup for Salesforce and Zendesk service • Support internal and offsite users on Mac, Windows and Linux system • Evaluate existing building security, recommend upgrade and handle vendor • Mentor help desk personnel on support issues and knowledge growth • Manage and redesign Engineering/QA lab layout • Participate in SCRUM meeting: Troubleshoot bugs and IT related issues • Evaluate building alarm system upgrades • Deployed IDS (Intrusion detection system) to enforce network policy

• Manage, trouble shoot and support corporation IT infrastructure (hardware and software), including remote administration of co-location production center. • Document resolutions and update IT database manual. • Plan, research, evaluate and implement new IT equipment and software upgrades to enhance network operation and meet corporation’s on-going needs. • Project planning and coordination with consultants and cohorts to complete projects in a timely manner and within budget constraint. (i.e. Exchange migration, Veeam Enterprise Backup deployment, VMware ESXi upgrades, Production hardware servers upgrade, Implement Dual factor authentication strategy, upgrade data line to giga bits fiber and etc.) • Improved user satisfaction and work flow by implementing trouble ticket to manage user IT issues. • Purchase inventory and manage equipment loan. • Design and Implement desktop and laptop standard operation procedures on Windows, Linux and Apple machines. • Provide staffing feedback and participate in hiring/interviewing process. • Hands on designing and building of infrastructure from ground up for office relocation, from cable running, patch panel punch down, Internet connection, rack installation to mounting switches and routers. • Built corporation network infrastructure and productions servers, including: Cisco ASA firewall, Palo Alto Firewall, Windows 2012, 2016 domain, Office 365, VMware ESXi cluster, Nimble SAN storage, Veeam Enterprise site to site backup, Asterisk phone system, Terminal server, Application server, Blackberry Enterprise server, Openvpn server, internal IM system, Bacula network backup, Symantec Endpoint and Webroot anti-virus. • Manage, direct and provide feedback for Help Desk Support, contractos and consultants. • Vendors management: evaluate, compare and pricing negotiation.

• Provide guidance and support to other tech support teams and desktop support to users. • Troubleshooting system hardware, software and operator problems. • Resolve issue by coordinating with consultants. (i.e. Solomon, SQL and Citrix.) 1 Raymond Luong 848 Alice Ave. 415/ 203-8028 San Leandro, CA 94577 drluong@yahoo.com • Plan, research and access IT equipment to enhance network operation and meet company’s on-going needs. • Manage remote access system via dialup and VPN access. • Remote administration of satellite office in Mountain View. • Manage trouble tickets, resolutions and update IT knowledge database documentation. • Maintain and administer Mitel PBX and voicemail. • Track inventory and equipment loan. • Provide staffing feedback and participate in hiring/interviewing process. • Built and maintain Terminal server, Application server, Blackberry Enterprise server and Citrix server.