Support and maintain various infrastructure systems (virtual and physical) used by all of London Drugs including Microsoft, VMWare, and Citrix solutions (e.g. terminal services, DHCP, XenApp, etc.).Assist with development, deployment, and documentation of software and systems (on-site and remotely. Currently an active member of the corporate security response team. Assist in systems triage and user correspondence.

Provided first and second level hardware and software support to all users within London Drugs head office and store locations. Systems include terminal servers, desktops, POS hardware/ software, mobile devices, printer fleet management, Microsoft products, in-house software solutions, and virus/malware end-point solutions. Also provided on-call off-hours support for support colleagues.Assisted in remote, software deployments and on-site, hardware installations (including new store/location preparations and renovations). Have been a point of contact for internal staff as well as vendors for said projects/deployments.Was a member of the corporate security response team as first response/triage.

Ensured that customers enjoyed their shopping experience and provided them with resolutions to their computer needs and questions. Furthered customers' shopping experience by coordinating the merchandising and maintenance of the department.Assisted the department manager and store management in engaging staff with various activities to increase productivity and to ensure they could assist customers to the best of their abilities. Also assisted with issues with staff as they should arise.

Ensured that customers enjoyed their shopping experience and provided them with resolutions to their computer needs and questions.Assisted department management in tasks to maintain the department.Assisted in minor technical hardware repairs.