Raymond Macpherson Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Main Duties Desktop Support (Troubleshoot & resolve hardware, software & desktop PC problems) Setting up & maintaining all the workstations & Printers Checking & Updating of calls in the helpdesk management system resolving them in agreed SLA Installing and maintaining Travel GDS software and management software on server and client environment Software Experience Windows 95 – Windows 10 MS Office 95 – MS Office 2016 MS Windows Server Environment In House Application support Remote Desktop Connection Tool Amadeus, Galileo and Sabre GDS Systems Interaction Desktop Call center Support and Administration ECM supportAdditional Duties Assisting in server maintenance (Hardware & Software) Maintenance of the IT environment Active Directory Administration Managing, logging and updating of calls on the Latitude system Drafting, Documenting and updating of Operational Procedures and standards Network Support & Cabling Other & Previous Duties Data Capturing, Procurement & Documentation (Assets tracking etc) Onsite Telephony system support Miscellaneous onsite duties (Renovations & Special projects) Creating Deployment Images to use in Rolling out new PC systems using Clonezilla and Windows deployment services

Pretoria, Gauteng, South Africa

Onsite Engineer at Alexander Forbes Brooklyn and Hatfield OfficeMain Duties Desktop Support (Troubleshoot & resolve hardware, software & desktop PC problems) Setting up & maintaining all the workstations & Printers Checking & Updating of calls in the helpdesk management system resolving them in agreed SLA Software Experience Windows 95 – Windows 7 MS Office 95 – MS Office 2010 MS Windows Server Environment In House Application support Remote Desktop Connection ToolAdditional Duties Managing of Backup’s onsite & offsite and retrieving Backup tapes from MetroFile. Restoring of backup files Assisting in server maintenance (Hardware & Software) Maintenance of the IT environment Active Directory Administration Drafting, Documenting and updating of Operational Procedures and standards Network Support & Cabling Data Capturing, Procurement & Documentation (Assets tracking etc) Onsite Telephony system support Miscellaneous onsite duties (Renovations & Special projects)

Pretoria, Gauteng, South Africa

Pretoria, Gauteng, South Africa

National Diploma, Pc Engineering

A+, N+, Business Management, Information Systems, Business Communications, Introduction to PC’s

Comptia A+ Certified International, Information Technology

Grade 12, High School/Secondary Diplomas And Certificates, 12

Activities and Societies: Sports an RecreationEnglish Afrikaans Mathematics Science Computer Studies - HG Technical Drawing

Project Management, Project Management, Nq4