Raymond Martin Email and Phone Number
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Strong experience in Global Program Management/Delivery of Technology products and services. Comprehensive Executive level Customer Interactions/Support, Strategic management, Professional/Consulting Services, technical expertise, financial management/planning and forecasting. Experienced leader in managing organizations and personnel, both domestically and internationally, across all sectors of business including but not limited to, Financial, Retail, Government, Heath Care and Manufacturing. Intimate Knowledge in Cross Selling of Product and Services across a wide variety of solutions and platforms. Well versed in managing to budgets and growing revenue/opportunities/relationships as well partnering with multiple stakeholders including Finance, Sales & Marketing, Training, Technical support and Field services. Knowledgeable in a variety of Voice/Data/IP/peripheral products, operation, networking, installation and maintenance including: Avaya Systems, Siemens, Nortel, IBM, HP, Cisco, Call Management systems, Messaging, IVR-Contact Center, Voice Portal, Voice IP applications and Wireless.Experienced in technical writing and presentational delivery in accordance with sales and design applications.
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Director, Client Services ExecutiveAvaya Aug 1996 - PresentMesa, Arizona~ Executive Accountability and single point of escalation for Avaya’s largest and most complex Managed Service clients (multi-million dollar, multi-year, multi-theater), inclusive of technical problem resolution and contract compliance.~ Lead cross-organizational efforts to plan, implement, and communicate overall services strategy with revenue goals and competitive services offerings to our clients. Also responsible for extensive cross-organization negotiation in order to develop and implement solutions which incorporate new technologies and/or systems developments.~ Ownership of All Contractual and Financial responsibilities and obligations including the owning of the client P&L. Includes but not limited to, forecasting, maximizing revenue/profitability and ensuring transitional services are completed when projects are expected to go live.~ Responsible for client satisfaction (CSAT) which includes CSAT compliance, Capability Maturity (CMMI), service level attainment (SLAs), client expectation management, overall program management, continuous improvement programs, services invoicing, cash, margin, revenues and upselling in concert with sales. -
Global Program DirectorAvaya Oct 2018 - PresentMesa, Arizona~ Responsible and supports APS Program/Project Management Pre-Sales initiatives including but not limited to Timeline creation and support, SOW/Pricing/Resource support, Customer Presentational Delivery and execution.~ Partnering and Management of Global cross-functional readiness teams inclusive of sales, delivery, and technical resources in support of the new cloud services (Spoken/AWS) support deployments. Along with this initiative, working with team in the on-boarding and deployment with our first customer Alorica. High Executive visibility and responsibilities, including overall Program leadership from planning though to execution.~ Customer support and management of the Tesla Global Dial Plan rollout. Responsibilities include high level Planning and support including Design through Implementation.
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Director, Global ProgramsAvaya Aug 2012 - PresentPhoenix, Arizona AreaGlobal Programs Director with accountability for managing Large/Complex implementation Programs/Projects which include but aren’t limited to 4 region activities (North America, Latin America, Europe/Middle East/Africa, Asia Pacific), Multi-site relocations and Additions. Responsibilities include: Management of in-region teams and partners, High level Program planning, Product/Solution road-mapping and migrations, Opportunity Management, Professional Services, Day 1 to Day 2 Transition Management. Stakeholders include High Level customer executives, Sales VPs, Cross Selling of Services/Solutions/Products and Global support teams. Have additional accountabilities supporting Day 2 activities as well as increasing product and service attach 20%+ on new and existing opportunities.
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Senior Global Program ManagerAvaya May 2005 - Jul 2012Phoenix, Arizona AreaSr. Global Program Manager with accountability for coordinating and managing large multi-site: voice, data and cable installations, relocations and additions for high profile clients. Some of the activities include: Develop Project guidelines in accordance to (PMBOK) utilizing detailed tasks, project plans, drawings, and other software tools, at the onset of all projects outlining responsibility of all players involved in the engagement, including time durations as well as financial milestones. Manage and provide support for project managers in project coordination as well as technology solutions.Provide solutions and support for sales teams in their on-going pursuit of new business and the development of existing business. Ongoing development of the program management position, in partnering with account teams, to increase success rate and profitability of the business. Expertise of the Avaya product line, that includes, but is not limited to: PBX Voice systems (CM and various configs, ESS, LSP, SIP, Messaging, IVR-Contact Center, CMS, IP Telephony, Wireless and Data products.
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Western Region Professional Services Senior ManagerCalix Jun 2017 - Oct 2017Mesa, Arizona Responsible for the Professional services of the Calix Product line delivery and services execution for Centurylink in the western region. Responsible and Supported in the creation/development of the new Professional Services Organization. Responsibilities include but not limited to P&L responsibiltility and management, Team management, Process enhancement and cross functional team building and development. Executive Level customer interactions, stragtegic development and partnership. -
Consulting Systems & Integrations Operations DirectorAvaya Aug 2003 - Sep 2004Phoenix, Arizona AreaSupport, manage and lead a team responsible for operational readiness activities related to supporting and growing a 200+ million business. Projects range from custom professional services applications, product implementation, and or custom solutions attach to products. My team is deployed into various areas of the messaging, contact center, self-service and custom solutions. Increased revenue plan by 10% and reduced costs by 15% due to process enhancements and reduction in handoffs. Activities include best in class process design, technical understanding of solutions and applications, partnering with internal and external customers for integration and communication of activities. Additional responsibilities include but are not limited to: training curriculum development for delivery organizations and development and support for cross solution product/project launches.
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Multi-Vendor Service Operations ManagerAvaya Jul 2001 - Jul 2003Phoenix, Arizona AreaResponsibilities for managing a multi-vendor service (MVS) business in an operations capacity. Developed and enhanced processes and managed team who supported day-to-day operations. Helped developed and grow MVS business with successful operations team deployed in key business support units. This included technical support, R&D, Sales support and process management. Also supported OEM business with on-boarding of vendor’s services and/or products in partnering with Avaya for a variety of solutions. The team Created new tools and processes to help grow these areas of the business.
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Senior Technical Project ManagerAvaya/Lucent Technologies Aug 1996 - May 2001Greater New York City AreaAccountability for coordinating and managing numerous and large: voice, data and cable installations, relocations and additions for high profile major corporations. Developed detailed tasks, using project plans, drawings, and other software tools, at the onset of all projects outlining responsibility of all players involved in the assignment, including time durations as well as financial milestones. Provided training and support for junior project managers in project coordination as well as technology solutions. Provided solutions and support for the sales team in their on-going pursuit of new business and the development of existing business. Ongoing development of the project management position, in partnering with the account team, to increase success rate and profitability of the business. Managed technicians and support specialists throughout lifecycle of implementation across single/multi-site installations. Continued development and expertise of the Avaya/Lucent product line that included, but is not limited to: PBX Voice systems, VMail, IVR, IP, Wireless and Data products.
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Senior ConsultantTelecom Services Limited/Intervoice Brite Nov 1990 - Jul 1996Greater New York City AreaManagement of a large desktop support/Call center with a staff of 20, while enhancing performance and training new personnel. Also responsible for hiring and training technicians which provided support in areas such as UNIX, Sybase, 3270, Novell, Windows NT, PC support; Managed and designed the Re-location of a large broker institution involving Cable, Voice, LAN/WAN, and Market Data applications; Managed Network reviews and optimization studies; Other responsibilities have included: Technical Voice and Data documentation, Preparation of client and management status reports, Extensive Request for Proposal (RFP) design, preparation and analysis, Training users on new equipment/procedures and Organizational evolution, optimization and strategic planning.
Raymond Martin Skills
Raymond Martin Education Details
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Bachelor'S Degree
Frequently Asked Questions about Raymond Martin
What company does Raymond Martin work for?
Raymond Martin works for Avaya
What is Raymond Martin's role at the current company?
Raymond Martin's current role is Director, Client Services Executive at Avaya.
What is Raymond Martin's email address?
Raymond Martin's email address is ma****@****aya.com
What schools did Raymond Martin attend?
Raymond Martin attended University Of Delaware, University Of Delaware.
What are some of Raymond Martin's interests?
Raymond Martin has interest in Children, Environment, Science And Technology, Animal Welfare, Health.
What skills is Raymond Martin known for?
Raymond Martin has skills like Solution Selling, Pmo, Strategy Implementation, Sales, Telecommunications, Program Management, Global Delivery, Proposal Writing, Cross Functional Team Leadership, Product Management, Customer Service, Telephony.
Who are Raymond Martin's colleagues?
Raymond Martin's colleagues are Reggie Phillips, Jon Perez, Monica Ornelas, Mark Kandel, Sam Sun, April Phillips, Yunjiao Hou.
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Raymond Martin
Westborough, Ma3micros-retail.com, micros-retail.com, oracle.com2 +150865XXXXX
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Raymond Martin
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Raymond Martin
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