Raymond Nopper Email & Phone Number

Freiburg, BW, DE

Freiburg, Baden-Württemberg, Germany

Basel, Basel-Stadt, Schweiz

• Function Lead (Bionix) / Process CoachSupport of various Swiss banks in the Banking Service Center in Liebefeld. Main activities:
• Adaptation of the DXC Global Delivery Model to the FINMA restricted Swiss banking environment
• Training and coaching of ITO delivery leads of all departments regarding ITIL processes and Quality
• Creation of complex Six-Sigma analyses and statistical evaluations for the implementation of extensive automation projects and lean processes
• Management and documentation of numerous client projects within FINMA compliant banking EnvironmentsMost important achievements:
• Maximize productivity and optimize headcount by adapting and implementing the Global DXC Delivery Model for Switzerland.

Zürich, Schweiz

• Responsible for managing the file, print and application environment of the air transport company Swissport International. Main activities:
• Management and coordination of the Shared Delivery Teams (Messaging, Windows, Linux, Citrix).
• Responsible for incident, problem, change and project management.
• 7/24 hours support.Most important achievements:
• Reduction of the incident volume through standardization of the heterogeneous IT environment.
• Cost reduction by consolidating the numerous document locations into a new SharePoint portal.

Zürich, Schweiz

• Setting up a global file and print environment for F. Hoffmann-La Roche AG. Main activities:
• Leading the responsible Swiss Windows Delivery Team.
• Monitoring and automating the environment in compliance with the SLAs agreed in the outsourcing contracts.
• Responsibility for the involvement and training of offshore teams to handle tasks from the outsourcing contracts.
• 7/24-hour support.Key Achievements:
• Set up a global file and print environment.

Basel-Stadt, Schweiz

• Management and migration of a global file and print environment for the customer Syngenta.Main activities:
• Leading the team of a third-party provider from Switzerland.
• Migration of the IT environment to move 2nd and 3rd line activities to offshore location Bratislava.
• Preparation and implementation of the associated knowledge transfer.
• Project management for server consolidation and data center relocation.
• 7/24-hour supportMost important achievements:

Metropolregion Basel

• Provision of services for the Windows area of various customers, mainly from the chemical industry. Main activities:
• System and application management
• Web application monitoring, automation and support
• 7/24-hour support worldwide for business-critical environments
• Software distribution
• Creation of documentation for validated projectsMost important achievements:

Metropolregion Basel

• Provision of services for the Windows area of various customers, mainly from the chemical industry. Main activities:
• System and application management
• Web application monitoring, automation and support
• 7/24-hour support worldwide for business-critical environments
• Software distribution
• Creation of documentation for validated projectsMost important achievements:

Freiburg Im Breisgau, Baden-Württemberg, Deutschland

DatentechnikMain activities:Development of helicopter MP software for a fully validated military environmentReview, compare and write documents to fullfill the military validation standard.

Freiburg Im Breisgau, Baden-Württemberg, Deutschland

• EnergieanlagenelektronikerMain activities:
• Installation and commissioning of control systems in various branches of industry, mainly in the chemical Industry
• Working under high safety regulations in explosion critical areas
• Deputy project Management

Weil Am Rhein, Haltingen Baden-Württemberg, Deutschland

• Testing, repair and maintenance of cooling systems for the customer Interfrigo