Raymond Nopper Email & Phone Number

Freiburg, Bw, De

Freiburg, Baden-Württemberg, Germany

Basel, Basel-Stadt, Schweiz

Function Lead (Bionix) / Process CoachSupport of various Swiss banks in the Banking Service Center in Liebefeld. Main activities: • Adaptation of the DXC Global Delivery Model to the FINMA restricted Swiss banking environment• Training and coaching of ITO delivery leads of all departments regarding ITIL processes and Quality• Creation of complex Six-Sigma analyses and statistical evaluations for the implementation of extensive automation projects and lean processes • Management and documentation of numerous client projects within FINMA compliant banking EnvironmentsMost important achievements: • Maximize productivity and optimize headcount by adapting and implementing the Global DXC Delivery Model for Switzerland.• Reduced operational effort by implementing multiple automation projects.• Optimize the DXC Wintel/Application Team utilization by completing numerous customer projects.• Reduce incident volume by through analytics and automation activities.

Zürich, Schweiz

Responsible for managing the file, print and application environment of the air transport company Swissport International. Main activities:• Management and coordination of the Shared Delivery Teams (Messaging, Windows, Linux, Citrix).• Responsible for incident, problem, change and project management. • 7/24 hours support.Most important achievements: • Reduction of the incident volume through standardization of the heterogeneous IT environment.• Cost reduction by consolidating the numerous document locations into a new SharePoint portal. • Implementation of several projects to automate workflows. • Increase in customer satisfaction.

Zürich, Schweiz

Setting up a global file and print environment for F. Hoffmann-La Roche AG. Main activities:• Leading the responsible Swiss Windows Delivery Team.• Monitoring and automating the environment in compliance with the SLAs agreed in the outsourcing contracts. • Responsibility for the involvement and training of offshore teams to handle tasks from the outsourcing contracts. • 7/24-hour support.Key Achievements: • Set up a global file and print environment. • Implementation of cost reduction targets by involving and training offshoring teams from India and Bratislava.• Compliance with the SLA requirements of the outsourcing contracts from the offshore locations.

Basel-Stadt, Schweiz

Management and migration of a global file and print environment for the customer Syngenta.Main activities:• Leading the team of a third-party provider from Switzerland.• Migration of the IT environment to move 2nd and 3rd line activities to offshore location Bratislava.• Preparation and implementation of the associated knowledge transfer.• Project management for server consolidation and data center relocation.• 7/24-hour supportMost important achievements: • Reduction of the third-party team by relocating the activities of the 2nd and 3rd line from Switzerland to Bratislava• Savings from server consolidation and data center relocation/centralization

Metropolregion Basel

Provision of services for the Windows area of various customers, mainly from the chemical industry. Main activities:• System and application management • Web application monitoring, automation and support • 7/24-hour support worldwide for business-critical environments • Software distribution • Creation of documentation for validated projectsMost important achievements: • Cost reduction, improvement of system stability and customer satisfaction

Metropolregion Basel

Provision of services for the Windows area of various customers, mainly from the chemical industry. Main activities:• System and application management • Web application monitoring, automation and support • 7/24-hour support worldwide for business-critical environments • Software distribution • Creation of documentation for validated projectsMost important achievements: • Cost reduction, improvement of system stability, quality and customer satisfaction

Freiburg Im Breisgau, Baden-Württemberg, Deutschland

DatentechnikMain activities:Development of helicopter MP software for a fully validated military environmentReview, compare and write documents to fullfill the military validation standard.

Freiburg Im Breisgau, Baden-Württemberg, Deutschland

EnergieanlagenelektronikerMain activities:• Installation and commissioning of control systems in various branches of industry, mainly in the chemical Industry• Working under high safety regulations in explosion critical areas• Deputy project Management

Weil Am Rhein, Haltingen Baden-Württemberg, Deutschland

• Testing, repair and maintenance of cooling systems for the customer Interfrigo