Hello Everyone!My name is Ray and I have built a thorough track record in the communications and B2B SaaS industry, leading customer success, relationship and account management. I am a seasoned entrepreneur with expertise in technical pre-sales, customer success, business management and consulting. I add value to your organization because I have the savvy to manage your largest customers, while also understanding the challenges of growing startups. I am a customer-centric champion who enjoys analyzing and translating between the lines of business and technology teams. I’m a collaborative leader known for developing and empowering high performing teams focused on helping customers solve their most significant business problems. I have extensive experience in public speaking. I create compelling presentations. I know how to persuade. Finally, I understand how to manage and motivate, linking employees' work to the value they provide to the company. I’ll go out of my way to help others’ dreams come true, but I also understand the importance of delivering your own value. If you want to get something done, you come to me. During my career, I was recognized for the following achievements: *Grew business at a dynamic, independent IT consulting firm; became minority owner in year four and managing partner in year five. *I've been promoted to various progressive roles in all of my employment engagements. *I've tackled business and organizational challenges in a small, growing cloud-based B2B SaaS technology provider. *I've led culture change by a creating company mentoring program and supervising a growing team of professionals. *I led a team that sustained 100% customer retention for seven straight years. If you want to know more about me, please feel free to connect!