Raymond Show Email & Phone Number

United States

Marathon Petroleum Corp

Manvel, Texas, United States

Houston, Tx, United States

Systems Administrator responsible for the company-wide implementation, maintenance and administration of all IT related equipment, anti-virus software, servers, firewalls, and switches. Administration, installation and maintenance of truck mounted smartphones, tablets and video equipment. Versatile and that can offer fresh ideas and perspectives. Continually monitors digital systems to ensure the integrity and availability of all hardware, server resources and system processes. Analyze system and application efficiency, look for improvements. Excellent problem-solving skills and possess the ability to effectively troubleshoot issues. Solid understanding of networking and experience administering LAN’s. Server experience. Experience with video equipment. Experience with internal phones systems, digital bill boarding and access entry. Organized, self-starter with ability to prioritize and multi-task. Created and upkeep all social media sites.

Houston, Texas Area

Responsible for on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. This position will be a remote/onsite client based position. Reviews, troubleshoots and approves operational quality desktops, notebooks, and associated peripherals. Installs, maintains and optimizes desktop / notebook configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair servicesEnsures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Performs troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks. Identifies potential issues that could adversely impact end user experience and takes corrective action. May receive calls after normal business hours. Uses advanced tools / technical knowledge to remediation customer problems and conduct scheduled installs. Provides technical feedback on technical process issues to improve overall service delivery. Works independently. Skilled specialist who completes tasks in resourceful and effective ways. Works on assignments requiring considerable judgment and initiative; understands implications of work and makes recommendations for solution. Determines methods and procedures on new assignments; may be informal team leader.

Houston, Texas Area

Assist in implementing software corrective actions when an end-user has been unsuccessful under the direction of the Service Desk, including a re-image or application download if necessary. Perform software diagnostics for the end-user when the end user has been unsuccessful under the direction of the Service Desk. Act as a go between for higher level support (Apps support, OEM, etc.) until problem is resolved. To update and close each call in Service Now within acceptable SLA levels. Upon dispatch, verify and update all required asset management information for the end-user (as defined by PPL's asset management policy) within Service Now. Image and Configuration (CFIG) services will be provided for all new installations and re-installations of PC's and Laptops to the environment. Installations, removals, moves, adds, and Changes. Hardware Maintenance. Parts and Inventory Understanding. Use and knowledge of Win XP and Win 7.

Houston, Texas Area

Trouble shoot, maintain, and fix all problems associated with the hardware of HP servers. Perform software diagnostics for the end-user when the end user has been unsuccessful under the direction of the Service Desk. Make sure all Servers are built according to guidelines and pass all necessary tests and processed in a timely manner to the customers. Work directly with product engineering and supervisors on the status of all servers. Work with SAP doing database management, Create training LAN environment for training classes. Build the computer to the specification of training classes and make sure everything is working fine as per the instructors.

Houston, Texas Area

Work as part of the Compaq team that is helping with the transition of traders to the new building. Perform software diagnostics for the end-user when the end user has been unsuccessful under the direction of the Service Desk. Did network trouble shooting with Fluke LAN meter and Net tool to test network connectivity between the users desk to the IDF closet. Made sure all network connectivity was 100% with no problems. Work directly with product engineering and supervisors on the status of all servers. To update and close each call in Service Now within acceptable SLA levels. Upon dispatch, verify and update all required asset management information for the end-user (as defined by PPL's asset management policy) within Service Now. Image and Configuration (CFIG) services will be provided for all new installations and re-installations of PC's and Laptops to the environment. Installations and Removals Moves, Adds and Changes Hardware Maintenance Parts and Inventory Understanding.

Houston, Texas Area

Personally responsible for three building that have around 300 computer. Perform software diagnostics for the end-user when the end user has been unsuccessful under the direction of the Service Desk. Used Remedy Ticket Database to enter all troubleshooting and information. To update and close each call in Service Now within acceptable SLA levels. Did network trouble shooting and made sure all network connectivity was 100% with no problems. Upon dispatch, verify and update all required asset management information for the end-user (as defined by PPL's asset management policy) within Service Now. Image and Configuration (CFIG) services will be provided for all new installations and re-installations of PC's and Laptops to the environment. Installations and Removals Moves, Adds and Changes.

Edzell, Scotland And Rota, Spain

Monitor, Collect, and Report information and conduct actions in direct support of Computer Network Operations worldwide in support of Navy, National Security Agency, and Department of Defense, national and theater level missions. Duties include Network Target Development, Indications and Warning (I&W), Attack Sensing and Warning (AS&W), Software Analysis, Defensive Information Operations (DIO), and Blue and Red Team functions.

Information Technology

Microsoft Certifications, Systems Adminstration

Computer Hardware, Software & Operating Systems, Diagnostics and Troubleshooting, Microsoft Network Design, Maintenance.