• Define software, hardware and capacity standards in collaboration with key personnel and owners• Assess, implement and maintain security levels on networks, infrastructure and servers• Responsible for technical equipment and IT infrastructure operational status and breakdown response• On-prem, hybrid and cloud-based Exchange management ranging from user management to full server administration.• Frontline IT and network support for all users; home, business and site based• Maintain high levels of customer satisfaction through professional, courteous and diligent execution of onsite support services• Conduct full survey of network, systems, security and operational performance at project commencement and for trouble shooting• Provide software and hardware installation, diagnostics and troubleshooting• Network and Server management, project implementation, installation and decommissioning• New hardware and software preparation, installation, maintenance and training• User security and access management• Communication directly with clients to identify current and future networking need• Support of continuous improvement and change management efforts• Strong focus on network documentation, standards and processes• Work both independently as well as part of a team• Assess, triage and resolve escalated incidents

Home users to Small BusinessesServer installation and managementSales and service of computer hardware and softwareNetwork planning, implementation and maintenance

• Hardware and Software installations and maintenance for home users through to small-medium businesses• Computer repairs and fault finding• General Salesperson• Onsite and in-house service and support