Raymond Spooner Email and Phone Number

In my most recent position with PetSmart, I fostered strong relationships with customers and team members to create a welcoming and effective working environment. I recruited exceptional talent and expanded teams through coaching and mentoring activities. The following are highlights of the value I have brought to the company:· Ranked within the Top 10% of the company by continuously achieving operation objectives via KPI Scorecard and HR Metric reporting.· Successfully opened a new store location achieving 148% of sales goals and surpassed a net income plan by 42.6%.· Accelerated service goals by more than 325% through effective recruitment, training, and staff development.· Instrumental in cultivating innovative change through the Voice of the Customer metrics driven by company partners.

As a Store Manager, I cultivated a successful Head Coaching Program that boosted customer experience metrics by focusing on customer satisfaction. I utilized extensive leadership to build strong teams, set standards, and engaging environments. The following are highlights of the value I have brought to the company:· Launched a new location opening in Yorktown Heights, NY, which was the most financially successful opening for a single level store since 2006 with the best Top 10 EBITA results in 2016 at 112% to plan.· Achieved a 97% Buy On Line Pick UP In Store (BOPIS) fill rate with more than 1,000 orders processed weekly and the store being within the top 10 shipping locations.· Bolstered sales and comp performance within a $11M to $15M sales environment.

During my time as a District Team Leader, I held responsibility for managing store operations, merchandising, development of the leadership team and employees. I distributed work evenly amongst teams to achieve maximum time management to ensure the success of the objective at hand. I trained store team leaders in 16 locations within PA, NJ, and NY. I cultivated asset protection controls and inventory shortage programs. The following are highlights of the value I have brought to the company:· Achieved the most improved district in the first six months of employment by surpassing objectives for annual sales budgets by 135%.· Elected as a member of the DTL Task Force focused on generating and instituting process improvements within IT, merchandising, and store operations.· Won the award for Most Improved District in 2008 and 2009.

While working at the Target Corporation, I oversaw the daily management of a store location, including operations, planning, and visual merchandising. I promoted the continuous development of the diverse talent of team members. I aided in the achievement of optimum guest service at all times and ensure that best‐in‐class guest service is consistently provided. The following are highlights of the value I have brought to the company:· Earned the Golden Contribution Award in 2002, 2003, 2005, and 2006 for surpassing annual sales budgets, expense control, and superior brand performance.· Ranked #1 in the district for exceeding financial objectives in 2003, 2004, 2005, and 2006.· Appointed as a member of the 45M – 65M 4th Quarter Standards Group 493 Steering Committee.