• Steered the management of 2,000+ accounts by delivering outstanding customer service and implementing advanced software and hardware solutions to enhance overall client satisfaction and operational efficiency• Effectively navigated the transition of a 100+ member team by enabling them to support critical healthcare, government, and school district clients throughout the pandemic• Employed a customer-centric approach to identify and address the unique business requirements of existing clients to successfully drive a substantial annual sales revenue of $27M • Developed brand identity through education and awareness initiatives to consistently secure the top position against velocity goals; Maintained exceptional performance by consistently achieving 175% of the target• Formulated and spearheaded a market plan to strategically penetrate 100+ 7-Eleven stores, resulting in an addition of 316+ new locations within 2 months to facilitate substantial growth and market presence• Achieved an outstanding 252% growth in software revenue and an impressive 126% increase in hardware revenue, marking the third consecutive year of surpassing company targets; Clinched the top position out of 23 territories in cloud and software revenue within the Digital Transformation Program• Established and nurtured valuable relationships with executives and IT departments across Government accounts, healthcare, small to medium-sized businesses, and educational institutions to drive mutual success and foster a strong network of connections• Implemented the Model, Coach, and Care Framework to facilitate the promotion of 50 successors within the company; Fostered the development of a robust talent pipeline to ensure a sustainable source of future talent for the organization

• Leveraged the MSX/CRM platform to track prospects and evaluate progress against key performance initiatives• Managed a portfolio of 100+ retail client accounts by overseeing category sales, conducting financial report reviews, closing sales deals, and implementing profit and loss strategies to optimize revenue• Influenced the strategic direction of initiatives by employing advanced data analysis techniques to extract actionable insights and enable informed and data-driven strategic planning• Skillfully orchestrated and delivered engaging customer sales demonstrations to effectively showcase product features and benefits to potential clients• Championed clarity within the organization by elucidating sales strategies, facilitating training programs, and refining processes and procedures to ensure alignment with core priorities

Managed the day-to-day activities of the store, including but not limited to:Customer serviceSalesInventoryMerchandisingStaffingTrainingDevelop and implement store policies and procedures.Ensure that the store is clean, organized, and well-maintained.Resolve customer complaints and issues.Manage the store's budget and track expenses.Prepare and submit reports to the Store Manager.Stay up-to-date on the latest retail trends and best practices