Identified possible threats and provided exceptional services to clients for achieving customer satisfaction and enhancing operational efficiency. Adhered to punctuality while working and sustained exceptional attendance record. Gained strong knowledge by learning new and modern skills and implemented on daily routine activities to improve performance and working efficiencies.• Executed threat analysis 24/7 payment card industry (PCI) environment as well as identified alerts showing in ticketing system and email alerts from the monitoring software.

Supported end users for locations throughout the US Provide extensive variety of technical help including troubleshooting, technical support, networking, and technical writing. Trained users in hardware and software usage Proficient with Windows XP Professional/Vista/7/10 Assemble/Disassemble PC’s to the component level Skills in installing and troubleshooting software and Operating Systems Proficient with Microsoft Office – Word, Excel, PowerPoint and Publisher Excellent interpersonal communication and relationship-building skills Strong communication skills – written and oral Cleaned virus infected network workstations. Active Directory, user access, and group policies Exhibit strong interpersonal skills and consulting abilities with users.

Supported end users and network Infrastructure for eight locations throughout the US Provide extensive variety of technical help including troubleshooting, technical support, networking, and technical writing. Trained users in hardware and software usage Configured firewalls (PfSense) and switches (HP) Knowledgeable regarding LAN/WAN technology, IP addressing and subnetting Proficient with Windows XP Professional/Vista/7/10 Experience with VDIs, Virtual servers Assemble/Disassemble PC’s to the component level Skills in installing and troubleshooting software and Operating Systems Proficient with Microsoft Office 2010 – Word, Excel, PowerPoint and Publisher Excellent interpersonal communication and relationship-building skills Strong communication skills – written and oral Knowledgeable of Cyber forensics tools. Risk management, compliance, threat and vulnerability assessments, information protection and access control, security processes, policy and standards. Cleaned virus infected network workstations. Server 2008 and 2012. Roles including Active Directory, user access, and group policies Cisco and Yealink phone configuration on PBX as well as the phone itself Proficient with Kaspersky Anti-Virus software Knowledgeable of Knox Workspace software Instrumental in Data Center move. Labeled and moved all equipment to new data center location. Involved in network switch over. Switched everything to new Vlans, removed MPLS and reserved all equipment in firewall. Ordered, tracked, and reconciled various IT related equipment Worked 40+ hours per week while carrying full-time college course load Exhibit strong interpersonal skills and consulting abilities with users.  Traveled to other company owned locations to resolve network issues.

Check and re-build POS systems.

Performed facilities maintenance and ordered supplies for a 269 unit communitySet up budget for the maintenance department

Managed onsite service department and all outside vendorsCoordinated and obtained all vendors for full renovationsCoded all incoming service department invoices