Raymond Wan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Studeo is an automated interactive storytelling platform that empowers content marketers with the ability to create mesmerizing, interactive story-based content for a variety of verticals including the real estate and hospitality industries. Our clients are using our platform to redefine their brand experiences, build audiences and power their marketing ROI with a compelling value proposition for their end customers.• Answered customer queries on product usage and shared relevant resources• Solved customer technical issues using the Studeo back-end system and code• Conveyed clear and concise technical solutions to customers• Escalated support cases as necessary and reported bugs using GitHub and ProductBoard• Collaborated and troubleshooted issues across cross functional teams ranging from Customer Success, Product, Development, Marketing, and Sales team• Monitored and documented trends observed in customer interactions, and reporting them to the Product, Marketing, and Sales teams as needed• Demonstrated a history of delivering positive customer experiences and sustaining high satisfaction levels, achieving a CSAT score above 95%• Conducted one-on-one onboarding sessions to educate clients on product features, functionality, and best practices• Facilitated seamless onboarding for clients and accounts, ensuring a smooth and efficient transition to our products and services• Leveraged my position as an engaged first line of contact to identify potential upsells and new accounts for our Sales team• Keenly tuned into the behaviour of account holders to help anticipate and prevent churn

Toronto, Ontario, Canada

• Ability to adapt to many forms and styles of photography – ranging from Portrait, Lifestyle/Event, Product, and Street photography• Digitally edited photos to enhance appearance, providing artistic and technical image manipulation in Lightroom and Photoshop• Defined and recommended detailed solutions to capture images• Completed complex photo shoots at indoor and outdoor venues• Planned and prepared for on-location and studio shoots.• Reviewed images and selected best frames to present in client portfolio

Markham, Ontario, Canada

• Supported various marketing efforts such as brochures, print advertisements, radio and tv commercials, digital communications (TV screens and digital sign), promotional materials• Worked with helpdesk to troubleshoot technical issues at the school• Social media and website maintenance; updated timely, accurate, relevant, information in a visibly, creative and appealing manner, using Hootsuite and their Content Management System (WordPress)• E-blasted a monthly newsletter to our subscribers using Constant Contact• Contributed to developing marketing strategies aligned with achieving growth goals of the school• Assisted in managing GoldMine CRM for the school admissions team• Created and updated forms using Adobe Acrobat Pro DC• Created and updated various documents/forms using Adobe Acrobat• Produced and edited videos for marketing needs (beginning eg. storyboard to end product)• Executed a consistent brand identity that better served the stakeholders and employers' interests• Managed a variety of social media channels (Facebook, Instagram and Twitter) using HootSuite• Taking photos and videos of school events to prepare artwork for various communication channels, including editing• Administrative tasks to support the needs of the school and office, as needed

The Toronto Zoo

• Addressed guest complaints and resolved issues to promote satisfaction.• Mentored new team members on procedures of each station to maximize contributions.• Contributed to team success by completing jobs quickly and accurately.• Supervised multi-chain restaurants such as Pizza Pizza, Subway, and many more• Reported and troubleshooted problems with the multi-unit controller• Created and delivered daily stock up lists for units

Toronto, Canada Area

• Created monthly media reports to assist the dean in tracking and monitoring media mentions• Maintained the Faculty of Health's website with their Content Management System (WordPress) using HTML5• Designed various web and print graphics, advertisements and other media related material (PDF, documents, video and e-blasts) for events and research projects• Implemented York University and Faculty of Health visual identity in all design material

York University

• Helped onboard over 300 first year undergraduate students into the Digital Media and Design program using York University's course booking platform• Helped resolve technical enrollment issues• Acted as a liaison between the faculty and prospective students• Provided information about programs and resources to prospective and current students

York University

Carleton University

York University

Created different types of graphics for the annual IMSTA FESTA websiteCreated graphics for the weekly IMSTA FESTA NewsletterCreated various maps and floor plans of the exhibitionsCreated graphics for the IMSTA FESTA Exhibitor PackageUpdated the content of the IMSTA FESTA websiteBe able to collaborate with other employees

Updated the database for XChange Market PlatformUpdated the database for the Music Marketing websiteConstructed various graphics for Music MarketingBe able to work with a strict deadlineBe able to communicate with other employees for required graphics

Organized books in accordance to the Dewy Decimal SystemAssisted with others in finding their materialHandled with cashFollowed strict guidelines in order to provide a positive service

Bachelor Of Arts - Ba, Digital Media

Education record

Activities and Societies: Yearbook Council, Student Supercouncil, Laurentian University Prom Video Contest, Business Luncheon, Food.

Education record

Focused on Chinese literature Received international language certificate, 2011