As an IT professional with over 10 years of experience in both hands-on technical support, business operations, and customer service, I specialize in network troubleshooting, security, and system administration. My background includes configuring and managing computer hardware and software, supporting mobile devices, and implementing secure network infrastructure across multiple sites. I graduated from Tech Foundry an IT Bootcamp, which strengthened my technical foundation in Active Directory, Group Policy, DHCP, and DNS management.In my roles, I’ve consistently demonstrated a commitment to problem-solving and collaboration. From creating a home lab to creating a dedicated IT SharePoint site for my department, I focus on enhancing efficiency, improving security, and delivering dependable end-user support. My certifications in Google IT Support and LinkedIn’s Networking and Administration Fundamentals underscore my drive to stay current with industry standards, while my SCTE membership keeps me connected to a network of industry professionals.Looking ahead, I’m actively pursuing opportunities to deepen my expertise in cybersecurity and network engineering. My goal is to contribute to a forward-thinking organization that values secure, efficient, and resilient IT systems.