Raymond Abril Iii Email & Phone Number

US

• Automation scripting in Bash and Perl for validation execution, logging over CIFS, and hardware register verification in bin/hex.
• Updated scripts in CVS for execution software matching hardware configurations for 1.5Gbs/3Gbs/6Gbs variations of disks within expanders and enclosures.
• Troubleshoot I/O library and driver updates on Linux and Windows Server with RAID configurations using SAS/SATA in direct attached and expander configurations.
• Debug with silicon engineers and driver developers writing bug reports and updating CVS.
• Maintained custom Linux image for lab, testing and deploying clones to execution platforms.
• Built, updated, upgraded, maintained, and tracked execution platforms with pre-production hardware.

US

• Manage Linux, BSD, and Windows servers in multiple datacenters, each with unique configurations.
• Troubleshoot service-affecting issues quickly using my own resources and knowledge.
• Assign roles to Hosting Services Technicians. Responsible for their training and escalated issues. Managed time efficiently to compete with high volumes of tickets.
• Compile, configure, install, and maintain specialized server software to client specifications including custom configurations using Memcached, PEAR, PECL, or additional services such as SVN.
• Configure backups of files with cron/rsync or BackupPC and databases with MySQL replication and SQL dumps.
• Setup network configurations and configured bandwidth monitoring and throttling systems (SNMP, CBQ).

US

• Solely responsible for the security, performance, and data integrity of client domains on Linux servers. Webmaster for 153 domains and any PHP applications such as forums, galleries, or blogs.
• Configure all the necessary services required for web pages (LAMP, Lighttpd, Squid), email (Exim, Courier, Spamassasin, ClamAV), databases (MySQL, PostgreSQL), firewalls (APF, IPTables, mod_security), and FTP (VsFTPd.
• Write Bash and Perl scripts with cron jobs for backups, DNS clustering, and report system errors.
• Apply software patches and security updates, plan for future scalability, and maintain uptime in for shared hosting users. Tuning performance to meet the growing demand for resources from PHP applications.
• Support customer web design, install PHP applications, set up databases, or additional services.
• Server migrations by synchronizing the data and manipulating the DNS TTL.

• Phone, chat, newsgroup, ticket, and on-site support for server co-location, T-1, and Usenet customers.
• Monitor worldwide network and CDN service, escalating events based on priority or type.
• Install and configured Linux NNTP spooling, front, and back-end daemons.
• Write shell scripts to process bulk tasks and reduce time required for tasks for the whole team.
• First tier network troubleshooting for dedicated servers and Foundry routers.
• Provide feedback to development team for new services.

Little Rock, AR, US

• Support smart phones such as Windows Mobile, Palm OS, and Blackberries.
• Promoted to the ATS department in five months instead of twelve.
• Consistently achieved high quality scores such that my recorded calls were used as training examples to improve the rest of the department.
• Troubleshoot device, network, and data issues escalated to ATS.
• Assist customers of varied skill levels on a multiplicity of unique issues, successfully representing the company with friendly and understanding communication.

Graphic Design

Electrical Engineering

Computer Science Engineering

Mathmatics