• Automation scripting in Bash and Perl for validation execution, logging over CIFS, and hardware register verification in bin/hex.• Updated scripts in CVS for execution software matching hardware configurations for 1.5Gbs/3Gbs/6Gbs variations of disks within expanders and enclosures.• Troubleshoot I/O library and driver updates on Linux and Windows Server with RAID configurations using SAS/SATA in direct attached and expander configurations.• Debug with silicon engineers and driver developers writing bug reports and updating CVS.• Maintained custom Linux image for lab, testing and deploying clones to execution platforms.• Built, updated, upgraded, maintained, and tracked execution platforms with pre-production hardware. • Updated silicon including CPU, ICH/MCH, and SAS/SATA RAID chipsets for PCI-E HBAs.• Debug silicon revisions from fabrication against I/O and compatibility with software, hardware, and ROM revisions including BIOS.• Report I/O performance with pre-production SATA/SAS disk using IOMeter, Medusa, and protocol analyzers.

• Manage Linux, BSD, and Windows servers in multiple datacenters, each with unique configurations.• Troubleshoot service-affecting issues quickly using my own resources and knowledge.• Assign roles to Hosting Services Technicians. Responsible for their training and escalated issues. Managed time efficiently to compete with high volumes of tickets.• Compile, configure, install, and maintain specialized server software to client specifications including custom configurations using Memcached, PEAR, PECL, or additional services such as SVN.• Configure backups of files with cron/rsync or BackupPC and databases with MySQL replication and SQL dumps.• Setup network configurations and configured bandwidth monitoring and throttling systems (SNMP, CBQ).• Configure mail servers using Qmail or Exim to include support for Spamassasin, ClamAV, DKIM & Domainkeys.• Manage DNS records, including PTRs for allocated IPs and signed mail.• Discover and mitigate DOS and DDOS attacks using techniques available from kernel filtering up to contacting IP Transit providers.• Investigate security breaches. Restore from backups or setup replacement server with identical configuration and transfer data, then switching the IP to minimize downtime.• Manage, install, and support Plesk on shared and dedicated Windows and Linux. • Set up CDNs for Flash and Windows media and assisting clients with embedding their content with token, referrer, and IP based authentication.• Datacenter support: Build, rack, and test servers. Run fiber optic cables and crimp copper. Configure hardware RAID controllers, SAN, and NAS.• Document how-to guides and server build instructions for company use.• Virtualize servers using Xen, KVM, and VMWare.• Assist the Engineering and Networking Operations departments with clustering and load balancing using software (IPVS, Lustre) or hardware (Switches, Firewalls, Load Balancers).

• Solely responsible for the security, performance, and data integrity of client domains on Linux servers. Webmaster for 153 domains and any PHP applications such as forums, galleries, or blogs.• Configure all the necessary services required for web pages (LAMP, Lighttpd, Squid), email (Exim, Courier, Spamassasin, ClamAV), databases (MySQL, PostgreSQL), firewalls (APF, IPTables, mod_security), and FTP (VsFTPd, ProFTPd, Pure-FTPd). • Write Bash and Perl scripts with cron jobs for backups, DNS clustering, and report system errors.• Apply software patches and security updates, plan for future scalability, and maintain uptime in for shared hosting users. Tuning performance to meet the growing demand for resources from PHP applications.• Support customer web design, install PHP applications, set up databases, or additional services.• Server migrations by synchronizing the data and manipulating the DNS TTL.• Create and track billing invoices for all accounts.

• Phone, chat, newsgroup, ticket, and on-site support for server co-location, T-1, and Usenet customers.• Monitor worldwide network and CDN service, escalating events based on priority or type.• Install and configured Linux NNTP spooling, front, and back-end daemons.• Write shell scripts to process bulk tasks and reduce time required for tasks for the whole team.• First tier network troubleshooting for dedicated servers and Foundry routers.• Provide feedback to development team for new services.

• Support smart phones such as Windows Mobile, Palm OS, and Blackberries.• Promoted to the ATS department in five months instead of twelve.• Consistently achieved high quality scores such that my recorded calls were used as training examples to improve the rest of the department.• Troubleshoot device, network, and data issues escalated to ATS.• Assist customers of varied skill levels on a multiplicity of unique issues, successfully representing the company with friendly and understanding communication.