Raymond A. Email & Phone Number

United States

Sacramento, California Area

- Manage and oversee all Professional Services and Staffing Projects for Quest.- Implemented a new ATS and independent contractor onboarding process to recruit and scale to 200+ ad hoc and contingent engineering staff in one year.- Implemented new partner project processes for onboarding and interacting with partner projects.- Assign project resources to project workload depending on availability and project needs.- Manage profitability of individual SOWs and Project Management Office as a whole with over 250+concurrent active projects.- Provide guidance and overview for best practices for project management, engineering, and recruitment.- Main point of contact for escalations and customer satisfaction issues, and responsible for driving forresolution while maintain the business and expand growth within an account.- Collaborate regularly with Executive and financial teams to ensure accurate metrics and billings aremaintained.- Directly responsible for the development and growth of management team reporting to me, and theirrespective teams who support the business.- Partner on a regular basis with sales teams and other colleagues to help support opportunity growth and development.- Meet and exceed regular quarterly goals, and provide a quarterly business reviews to executive team

Sacramento, California Area

• Manage and provide oversight on 100+ staff augmentation, contractor, and short term, projects on a regular basis.• Manage a team of 20+ recruiters, project managers, engineers, and staffing coordinators. • Manage and maintain various vendor relations, with staffing, product, services vendors. • Work directly with the Technical Consultant/Sales Engineering Team for Project Management and Project Delivery.• Recruit for internal and customer hires, negotiate payroll, create contracts, and manage the hiring process (domestically and internationally). • Maintain and cultivate customer relationships. • Drafted and developed Sales documents, for various projects and businesses.• Develop and train direct and indirect project teams on project delivery, identifying customer expectations, project methodology, and back end software for project maintenance. • Develop and continuously improve the recruiting, hiring, onboarding process and procedures. • Ensure compliance with state and federal regulations, policies, and laws is followed during processes. • Help to grow staff and operations domestically and internationally (PAC Asia, and Europe), at 3 new network operation centers. • Collaborate with various business departments within Quest to help encourage personnel and department growth.• Key contributor in hiring decisions and growth strategies. • Report daily to the CTO and CEO on project activities, budgets, staffing updates, and issue resolution.

• Manage and maintain service standards for 30+ unique customer accounts; accounting for 36% of the departments MRC. • Implemented 50+ customer net new install projects. • Manage 5-10 projects quarterly for complex customer accounts.• Collaborated with various IT vendors to provide unique solutions to Quest customers. • Facilitate monthly and quarterly delivery meetings with a variety of accounts.• Maintain high levels of communication with executives for all of assigned accounts.• Entrusted to travel on a regular basis to various customer accounts to meet with customers face to face.• Maintain high levels of communication with Managed Services staff and personnel to provide exceptional service Quest Customers. • Created 50+ customer addendums to add to their current Service Level Agreement and increase Monthly Recurring Revenue. • Manage and track over 80 support tickets daily to increase customer satisfaction and service levels. • Maintain grassroots knowledge and understanding of 40+ customer contracts.

Mba, Marketing

Executive Education, Essential It For Non- It Executives, Course Completed

Executive Education Program to further advancement in management and leadership skills, specializing in bridging the gap between IS and IT.

Bachelor Of Science, Business ( Marketing, Entrepreneurship, And General Management)

Activities and Societies: Lambda Chi AlphaDeans honors list: Fall 06-Spring 10