Engage with customers virtually, primarily from a dedicated Pfizer Connect Center, to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs.Generate product demand by educating customers and promoting the product.Effectively build rapport with customers in fully virtual environment; develops a methodical approach toward calls (e.g., clear next steps and appropriate documentation, managing to KPIs)​; adapts approach based upon opportunities and insights; uses Total Hospital or Total Office call as required for assigned BU.Builds and demonstrates a mastery and utilization of all virtual tools and resources; effectively use calendaring tools, leadership goals, and personal insights to address customer priorities on outbound calls effectively.

Spearheaded launch and promotion of Quviviq to Sleep Specialists, Family Physicians, Internists, Psychiatrists and OBGYN’s in order to attain the company goal of gaining more market shares. Planned, created and precisely executed routing for expansive territory based on analysis of metrics that took into account geographical make-up and drivers of business; combined sales intuition and analytics, resulting in being in the right place with the right frequency.Educated and coordinated with independent pharmacists in territory in an effort to make patients aware of new to market therapy Quviviq and savings options to make it possible for them to obtain Quviviq driving market share.Volunteered to detail Area Director, Managers and two areas at launch meeting earning the Spotlight Award for “Collaborate to Deliver Solutions.”Through acculturation, effectively interacted and adapted to new environment, culture and diverse groups of stakeholders by exemplifying genuine curiosity, positivity, and passion leading to high level of relatability and likability, which afforded more time in front of decision makers.Executed successful total office call by building genuine relationships with providers, front office staff, office managers, nurses and medical assistants allowing me to impact and influence prescribers and drive sales.

Selected as one of seven Management Trainees to participate in Top Gun program at Cleveland Hopkins International Airport based on proven ability to sell coverage products and provide exceptional customer service.Earned a number one customer service ranking for the Northern Ohio Group based on positive consumer feedback about the Branch through Enterprise Service Quality Index Score System, which has created more repeat business. Implementedand continuously improved upon coached sells strategies in order to finish top half in sales for the entire group of 80 management trainees during first two months of employment at the Maumee Branch.Placed numbers two and one in total adjusted revenue sales during the first two months of a fourth month rotation in the Top Gun program at Cleveland Hopkins International Airport working at the Enterprise Rental Car Store.Served as a liaison for diverse and international customer base to educate and properly guide them through the rental car experience.Researched customer information to find the best-selling points, generate potential leads through inquiring about customers’ needs for business or personal needs in order to offer car rental services that were beneficial to them.

Reviewed and analyzed customer information such as current address and correct insurance policy for accuracy in order to meet payer requirements for a timely and maximum reimbursement.Engaged Patient Account Coordinator (PAC) to gather healthcare requirements, reviewed data and evaluated to ensure necessary resources and documents had the appropriate information for Accounts Receivable.Read and translated information from medical codes to create bills for insurance companies and moved the process forward to the applicable and verifiable payor.Collaborated with Upfront Review Clerks on a weekly basis to review issues in billing, such as Held Sales and made necessary corrections so medical billing could begin or continue through the system.

Utilized member engagement tool, Engagemore, to analyze members facility usage, wellness goals and conversations in order to offer and sell products and services such as personal training sessions. Conducted detailed tours of the facility and educated prospective members about the benefits of having a membership, which resulted in selling of new memberships.Analyzed various trends in facility usage, training programs and lifestyle to promote best path to wellness, products and services for members.Cold-called members without lead generation tools to offer them spots in sports and summer camps.Initiated a minimum of three one-on-one engagements per shift with members to set, guide and achieve wellness goals so they could live a healthier lifestyle; influenced members by being a role-model of that lifestyle.Served as the first point of contact between members and management and received praise for the mentorship and guidance of the teens.

Analyzed client’s business requirements and processes through document scrutiny, interviews, workshops and workflow analysis.Identified opportunities for the development of new capabilities that increased the value added for clients.Interacted professionally with diverse groups of stakeholders including Executives, Managers, Clients and Subject Matter Experts.Generated Prior Updates (PU) audit report in order to forecast new opportunities and verify accuracy for newly created rule logic.Accountable for capturing client presentation decisions in Client Decision Manager (CDM) and exercised confidentiality in the highest regard to maintain ethical and legal standards.

Assigned as Squad Leader of India 185 by Company Commanders, in charge of helping peers navigate the difficulties of basic training and received the “India 185 Leadership Award” for excellent service.Hired and paid to be the Ambassador on College Campuses to promote the United States Coast Guard to better serve the community, and recruited and placed new Coast Guard Recruits. Communicated expectations, commands and vision from Company Commanders to peers and served as first point of contact for carrying communication from peers to Company Commanders.