Raymond Brooks Email & Phone Number

Trinidad And Tobago

• Provide consulting services to clients for Microsoft technologies such as Active Directory and Exchange, helping them to optimize their IT environment.• Design and implement enterprise-level solutions for clients, including on-premises and cloud-based systems, utilizing Microsoft Azure and Office 365 platforms.• Manage and lead project teams, coordinating with stakeholders to ensure project goals were met within the agreed-upon time frame and budget.• Conduct assessments and audits of clients' IT environments, identifying areas for improvement and making recommendations for enhancing system performance and security.• Provid training and mentoring to junior consultants, helping them develop their technical skills and knowledge.

Port Of Spain

• Administrator of Microsoft Windows, Office Suite, MSSQL, O365 products• Planned, installed, patches and hardened all VMware, Windows and Linux systems • Ensured PCIDSS server and software compliance• Addressed operational systems issues including file and share permissions, user accounts and installing applications.• Assisted in the analysis and documentation of systems solutions for the enhancement and efficiency of the company's products and services.• Ensured that all system procedures are followed and complies with established standards.• Rostered on-call duties to provide 24x7 first level response to hardware and software problems on the Infolink (existing and future) product set.• Acted as operational liaison with internal systems users and resolves systems problems• Responsible for the day to day operations of all the company’s IT Systems and Office Support Computer Systems. • Responsible for back up and recovery of Operating Systems and Application Data/System.• Identified areas of enhancement and deploys automated processes to minimise human intervention.• Tested and certified applications with participants

Barataria

• Researched and analyzed technical materials (data, reports, and documentation) to provide recommendations and input for IT issues.• Resolved technical incidents within the managed environments of responsibility in adherence to key performance indicators for responsiveness.• Led and monitored the progress of assigned projects with periodic reporting.• Reviewed assigned customer support tickets and provided status updates.• Wrote technical articles and reports and provided feedback and guidance for knowledge assets of the team.• Contributed to analysis and resolution of IT problems as well as guidance for impact/change assessment.• Implemented planned changes to managed environments as agreed upon and evaluated with the change management function.

Trinidad And Tobago

• Managed and maintained enterprise-level systems, including but not limited to Active Directory, DNS, DHCP, Exchange, Office 365 and file servers, ensuring maximum uptime and system performance.• Designed and implemented systems to improve system security and performance, utilizing tools such as Group Policy, PowerShell, and automation.• Led and managed project teams, coordinating with stakeholders to ensure project goals were met within the agreed-upon time frame and budget.• Conducted assessments and audits of IT environments, identifying areas for improvement and making recommendations for enhancing system performance and security.• Provided support and troubleshooting for complex system issues, including performance tuning and capacity planning.

• Managed and maintained enterprise-level systems, including but not limited to Active Directory, DNS, DHCP, Exchange, Office 365 and file servers, ensuring maximum uptime and system performance.• Designed and implemented systems to improve system security and performance, utilizing tools such as Group Policy, PowerShell, and automation.• Led and managed project teams, coordinating with stakeholders to ensure project goals were met within the agreed-upon time frame and budget.• Conducted assessments and audits of IT environments, identifying areas for improvement and making recommendations for enhancing system performance and security.• Provided support and troubleshooting for complex system issues, including performance tuning and capacity planning.

Trinidad And Tobago

• Managed and maintained network systems, including but not limited to LAN/WAN, wireless networks, switches, routers, and firewalls, ensuring maximum uptime and system performance.• Designed and implemented network solutions to support the needs of students and faculty.• Provided technical support and troubleshooting for network-related issues.

Assist with customer queries regarding mobile devices as well as sales