Raymond Burns Email and Phone Number

Accurately and quickly investigate claims to determine complex liabilitySettle claims quickly to protect both the company and customer, close out claims rapidly with accuracyHandle 10 new claims per day, ensuring customer satisfactionWork throughout the company, and with external partners to ensure quick resolution of claimsUse a call screening program to assist in directing calls with AI to the appropriate areasAnalyze claim data to determine accuracy of claim payments and call routing to achieve faster claim processing

Managed a team of 100 people, with improved retentionEvaluated all staffing needs to ensure proper coverage while keeping expenses in line. Led training to increase team performance.De-Escalate customer concerns with regards to product quality, disturbances and presentationsProvided training for 400+ new employees; promoted 200+ over 10 years as a part time employee.

Three-Month contract position to review governmental grantees, based on efficiency and efficacyComplete budget and staff modifications to create a streamlined business process with a budget size of $150,000

Reviewed, wrote and approved estimates for consumer repairsLead role in company movement to remote work through training and developmentLeader within the Professional Development Network in online transition and interview practicesIncreased adjuster productivity by 30% overallLed a team of eight agents and increased claim settlement speed by 30%Raised team performance metrics by 50% year over year

In charge of supervising the staff and making sure moral stays high as well as the guest being taken care of to the best extent. It is my importance to ensure the lobby of the restaurant is in well looking condition and the staff is taking care of the customers properly to ensure the most memorable experience for the guest.

I am responsible to attend to managing the Account Receivables, keeping inventory up to date, updating computer software, using Microsoft word and excel to manage accounts, file and scan inventory items. Knowledgeable with DJ Wizard and Peach tree for keeping inventory and client information up to date.