Raymond Domingo Email & Phone Number

Highland, California, United States

• Engineer designs for the installation of infrastructure projects and guide system initiatives. Research solutions for continual improvement of IT infrastructure.
• Lead project teams to implement the technology architecture components of a solution, and provide ongoing assurance of technology solutions through to delivery.
• Perform incident, problem, and change management tasks (including but not limited to root cause analysis, request for change, and event/incident management).
• Lead InfoSec remediation initiatives utilizing SCCM / GPO secure baselines to improve security posture by up to 70%.
• Incorporate VMware Horizon initiatives to accommodate secure access to security-sensitive applications to maintain security posture.

Highland, California, United States

• Responsible for ensuring backup, restore and disaster recovery capabilities continually meet the needs of the business and/or exceed service level agreements.
• Maintain 1000+ physical / virtual server infrastructure, across multiple data centers in Business, Gaming, QA, and DR environments, utilized by ESXI Dell / UCS host hardware.
• Develop and deploy Virtual Desktop Infrastructure for desktop and mobile devices utilizing VMware Horizon and Airwatch.
• Monitor and maintain optimized health of overall systems in regards to compute, storage and network.
• Effectively plan, configure, and optimize I.T. infrastructure, to achieve high availability and performance optimization.

Highland, California, United States

• Troubleshoot elevated issues with in-depth investigation skills and work with analysts, dba’s, and vendors to determine Root Cause and develop RCA of incidents.
• Effectively plan, configure, and optimize I.T. infrastructure, to achieve high availability and performance optimization.
• Implement and Maintain Privileged Identity Management for Elevated / Administrative Users and Service Accounts.
• Mentor and share acquired expertise over various systems to colleagues to maintain the support of technology.
• Provide support, troubleshooting, and administration of all VMWare, Windows, Linux, Storage, and network systems.

Highland, California, United States

• Tier 3 support to troubleshoot and configure Casino Business and Gaming applications.
• Experienced with Casino and Gaming applications, DSX, EPIC, Eatec, NewWave, EasyLobby, EZPay, ProxSafe, InfoGenesis, Patron Management, CTA, Machine Accounting, SBX, PKMS, Exchange Explorer, ARS, IGT suite.
• Managing network connections in MDF and IDFs, monitor Virtual Machines in vSphere, and troubleshoot server issues.
• Troubleshoot and deploy Group Policies including mapped drives, Remote Desktop Services, security account policies, other domain-level policies.
• Maintain MacOS environment for marketing initiatives

Highland, California, United States

• Excellent communication skills with team members, management, and internal customers.
• Working knowledge of the Casino floor and different aspects of different departments.
• Install new and renew SSL certificates on Web IIS servers. Build, configure, test, capture, and deploy Enterprise Windows-based images on all company computers.
• Windows Server Administration including Server 2003/2008 R2/2012 R2.
• Windows Desktop Administration including XP, Vista, Win 7, Win 10.

Highland, California, United States

• Install and troubleshoot network printers, troubleshoot and configure Avaya telephone system.
• Install hardware (workstations/ POS/peripherals) and load software packages (Microsoft and Mac Operating Systems / thick and web application clients).
• Proven ability to troubleshoot connectivity issues, printing, configuration errors, boot failures, disk failures, DHCP, VPN, terminal services, and network resource access.
• Provide 24/7 support (on and offsite) for low/high availability systems and applications (MS Office Suite, IGT Suite for Casino Gaming, SAN, Active Directory, Exchange).
• Upgrade, hardware, operating systems, and software as needed via PXE, utilizing WDS.