Raymond Domingo Email & Phone Number

Highland, California, United States

• Engineer designs for the installation of infrastructure projects and guide system initiatives. Research solutions for continual improvement of IT infrastructure.• Lead project teams to implement the technology architecture components of a solution, and provide ongoing assurance of technology solutions through to delivery.• Perform incident, problem, and change management tasks (including but not limited to root cause analysis, request for change, and event/incident management).• Lead InfoSec remediation initiatives utilizing SCCM / GPO secure baselines to improve security posture by up to 70%.• Incorporate VMware Horizon initiatives to accommodate secure access to security-sensitive applications to maintain security posture.

Highland, California, United States

• Responsible for ensuring backup, restore and disaster recovery capabilities continually meet the needs of the business and/or exceed service level agreements.• Maintain 1000+ physical / virtual server infrastructure, across multiple data centers in Business, Gaming, QA, and DR environments, utilized by ESXI Dell / UCS host hardware. • Develop and deploy Virtual Desktop Infrastructure for desktop and mobile devices utilizing VMware Horizon and Airwatch.• Monitor and maintain optimized health of overall systems in regards to compute, storage and network.• Effectively plan, configure, and optimize I.T. infrastructure, to achieve high availability and performance optimization.

Highland, California, United States

• Troubleshoot elevated issues with in-depth investigation skills and work with analysts, dba’s, and vendors to determine Root Cause and develop RCA of incidents.• Effectively plan, configure, and optimize I.T. infrastructure, to achieve high availability and performance optimization.• Implement and Maintain Privileged Identity Management for Elevated / Administrative Users and Service Accounts.• Mentor and share acquired expertise over various systems to colleagues to maintain the support of technology.• Provide support, troubleshooting, and administration of all VMWare, Windows, Linux, Storage, and network systems.

Highland, California, United States

• Tier 3 support to troubleshoot and configure Casino Business and Gaming applications.• Experienced with Casino and Gaming applications, DSX, EPIC, Eatec, NewWave, EasyLobby, EZPay, ProxSafe, InfoGenesis, Patron Management, CTA, Machine Accounting, SBX, PKMS, Exchange Explorer, ARS, IGT suite.• Managing network connections in MDF and IDFs, monitor Virtual Machines in vSphere, and troubleshoot server issues.• Troubleshoot and deploy Group Policies including mapped drives, Remote Desktop Services, security account policies, other domain-level policies. • Maintain MacOS environment for marketing initiatives

Highland, California, United States

• Excellent communication skills with team members, management, and internal customers.• Working knowledge of the Casino floor and different aspects of different departments.• Install new and renew SSL certificates on Web IIS servers. Build, configure, test, capture, and deploy Enterprise Windows-based images on all company computers. • Windows Server Administration including Server 2003/2008 R2/2012 R2. • Windows Desktop Administration including XP, Vista, Win 7, Win 10.

Highland, California, United States

• Install and troubleshoot network printers, troubleshoot and configure Avaya telephone system.• Install hardware (workstations/ POS/peripherals) and load software packages (Microsoft and Mac Operating Systems / thick and web application clients).• Proven ability to troubleshoot connectivity issues, printing, configuration errors, boot failures, disk failures, DHCP, VPN, terminal services, and network resource access. • Provide 24/7 support (on and offsite) for low/high availability systems and applications (MS Office Suite, IGT Suite for Casino Gaming, SAN, Active Directory, Exchange).• Upgrade, hardware, operating systems, and software as needed via PXE, utilizing WDS.