Raymond Cody Email and Phone Number

• Performed regular audits and assessments of infrastructure components, identifying 15 areas for optimization: initiated improvements leading to 20% increased efficiency in network operations and maintenance.• Defined and managed disaster recovery plans for 10 critical infrastructure components, ensuring business continuity post system failures and threat actors; reduced downtime by 40% and saved $100,000 in potential losses.• Investigated industry advancements in infrastructure automation, cloud security, and network monitoring; proposed forward-thinking solutions that optimized system performance, increased scalability by 35%, and enhanced reliability by 25%.• Deployed a comprehensive IAM security framework to fortify cloud and LAN resources, enhancing data protection and reducing the risk of cyber threats by 30% through consistent monitoring and real-time threat detection.• Engineered a thorough cybersecurity strategy by analyzing SIEM data to identify and mitigate network vulnerabilities, resulting in a 40% reduction in security incidents and ensuring uninterrupted data access for critical resources.

• Conducted regular training sessions for end-users on best practices for utilizing system functionality, increasing efficiency, and reducing errors in daily operations.• Directed cross-functional efforts with cybersecurity team to enhance compliance with HIPAA regulations and data security protocols; implemented continuous system security monitoring resulting in 15% improvement in security measures efficiency.• Achieved 70% resolution rate while maintaining prominent level of vendor and client support.• Prioritized the configuration and monitoring of BYOD, COPE, and COBO setups leveraging Mobile Device Management software, resulting in a 25% reduction in data breaches

• Revamped IT environment by analyzing and optimizing network infrastructure for healthcare professionals and patients; implemented cybersecurity measures that safeguarded sensitive patient data and ensured uninterrupted access to critical information.• Teamed up with pivotal healthcare industry specialists to conceptualize and deliver IT solutions that promoted patient care outcomes and operational workflows, leading to a 10% reduction in medication.• Proposed and executed SQL queries to restructure databases, unveiling insights on access trends, leading to the implementation of enhanced access controls, and thwarting unauthorized entry attempts.• Directed the establishment and continuous management of a robust IT documentation repository, encompassing network diagrams, system configurations, and process documentation, while achieving a 30% reduction in documentation errors.• Led and managed 50% of Critical incident responses and internal IS communications.

• Spearheaded cross-functional collaboration with department leaders to identify inefficiencies in IT service operations, resulting in improved efficiency for the service desk team, reducing ticket resolution time by 40%.• Improved Quality Assurance metrics to by reviewing full scope of service process within IT teams, resulting in customer satisfaction increase of 35%.• Orchestrated the establishment of IT Service Management protocols in adherence to HIPAA guidelines, resulting in an increase in operational efficiency and a 20% decrease in response time to critical incidents.• Formulated and started a technical skills enhancement program, focusing on Agile methodologies and cloud computing, contributing to a 50% increase in project delivery speed and a 30% reduction in error rates.• Analyzed customer feedback and performance metrics to pinpoint trends, enhancing user experience within the organization; drove 25% improvement in service quality, boosting customer satisfaction levels by 15%.

• Developed and pioneered customer facing chat program to assist support specialist with billing and technical queries increasing satisfaction rating 20% within first quarter.• Directed training initiatives for new hires, delivering comprehensive sessions on company policies and procedures; coached existing employees as a Subject Matter Expert, driving a 30% improvement in first-call resolution rates