Provides comprehensive technical support to multiple Commonwealth agencies, serving as a subject matter expert in server administration, system administration, desktop support, and project leadership. Key responsibilities include:1. Troubleshooting user issues and providing timely resolutions2. Imaging and software installation using SCCM3. Utilizing diagnostic tools and software for issue resolution4. Ensuring equipment is up-to-date and functioning properly5. Monitoring and resolving problems6. Supporting and troubleshooting VPN connections7. Determining required equipment repairs and maintenance8. Tracking IT issues using ServiceNow

As an IT Support Specialist, I provide comprehensive technical support to multiple Commonwealth agencies, serving in system administration and desktop support. My key responsibilities include:1. Troubleshooting user issues and providing timely resolutions2. Imaging and software installation using SCCM3. Utilizing diagnostic tools and software for issue resolution4. Ensuring equipment is up-to-date and functioning properly5. Monitoring and resolving problems6. Determining required equipment repairs and maintenance7. Tracking IT issues using ServiceNow

Responsible for overseeing a unit of Income Maintenance Caseworkers in the accuracy, completeness and timeliness of eligibility decisions. Trains subordinate staff and conducts individual conferences and staff meetings. Performs work in accordance to established policies and procedures under the direction of an administrative supervisor through conferences and the review of records and reports. Determines workload assignments without supervisory review. Provides technical guidance and direction to income maintenance casework staff regarding DHS policies and procedures. Conducts pre-hearing appeal conferences with client (applicant/recipient) and caseworker to resolve disputes.

Responsible for interviewing applicants applying for state issued benefits (i.e. Food Stamps and Medical coverage), Reviewing client provided verification of income and resources, determining eligibility based on federally implemented guidelines, checking inter departmental information to verify info if not provided by client.

planning and promoting youth oriented, faith driven eventsrunning eventshelping with confirmation/ confirmation prepresearching ways to attract youth to worship

Responsible for resolving customer billing and technical issues, identifying r/f signal issues, remotely logging into modems and pinging out to websites, and checking port speeds, pinging modems and static IP addresses, Trace Route IP addresses to see where they stop routing, building configuration files for static IPs, build configuration files for customers internet modems as well as phone modems check for service outages, explain billing to customers, pinpoint issues with customer’s service.

Responsible for transferring bags from international flights to connecting domestic flights, Meeting on time performance goals, and load and unload planes when needed, Utilized Sabre systems for data entry to enter load size of flights.

o Camp CounselorResponsible for safety of children, directing games, general first aid, trained in CPR/AED, building friendship with and among children, teaching both by word and example the YMCA core values (caring, honesty, respect, and responsibility).o School Age Child Care (SACC)Responsible for safety of children, general first aid, trained in CPR/AED, teaching both by word and example the YMCA core values (caring, honesty, respect, and responsibility), Teaching lessons and assisting in teaching lessons that children were learning in kindergarten.o Membership DeskResponsible for giving tours of facility, selling memberships, answering phones, and helping members sign up for classes, answering general questions about the facility and classes offered. Also, responsible for developing a phone answering courtesy class for employees, teaching them to be more courteous and helpful from the beginning and throughout incoming and outgoing calls.