At the Commonwealth of Pennsylvania, my role as an Information Technology Generalist 2 encompasses providing advanced technical support and leading projects that enhance our agencies' IT frameworks. With a proficiency in server and system administration, I expertly manage desktop support and employ diagnostic tools to ensure optimal performance and security across our networks.The team's success in troubleshooting and resolving user issues swiftly and effectively stems from a collaborative approach to service desk operations and a robust understanding of Microsoft SQL Server. Through rigorous maintenance and the strategic use of SCCM for imaging and software installation, we uphold the standards necessary for seamless government administration.
Listed skills include Microsoft Office, Customer Service, Team Building, Public Speaking, and 16 others.