Raymond Deng Email & Phone Number

London, Gb

London, Gb

United Kingdom

Vancouver, British Columbia, Canada

• Conducted root cause analysis, implemented process improvements, and achieved a substantial 40% reduction in system downtime and a remarkable 50% improvement in overall operational efficiency.• Identify process inefficiencies by integrating a streamlining solution to optimise operational process efficiencies in legal, payment, and tenant move-in, improving turnaround time for administrative tasks by 30%.• Managed stakeholder expectations through CRM, email, and phone communication resulting in a 40% reduction in customer query response time and a notable increase in customer satisfaction ratings. • Successfully delivered three new residential projects with 400-500 monthly requests, showcasing excellent project management skills.

London, England, United Kingdom

• Identified market position by leveraging data-driven insights to conduct in-depth analysis of quantitative and qualitative information, effectively identifying key market trends and strategically developing a robust sales infrastructure to meet evolving market demand.• Proposed a transformative business growth plan to the COO by analysing pricing strategy, resulting in a recommended pivot to the SaaS business model that would drive a 30% increase in ROI.• Drove early user engagement by organisational communication, managing deadlines, team alignment, and balancing different responsibilities among engineering and operations departments, resulting in the acquisition of 800 waitlisted pilot users before launch.• Created pitch decks for VCs by visually communicating business concepts, value propositions, market opportunities, and growth strategies to secure pre-seed funding of $300,000.

Msc Entrepreneurial Management, Business, Management, Marketing, And Related Support Services

Business Management