Raymond Dich Email & Phone Number

Installed and deployed firewalls, managed switches, NAS, and endpoint devices across 30 different organizations as well as provisioned accounts and maintaining them on Office 365 for 1200+ personnel accounts Provided phone support and remote assistance for clients across Orange County with a 90% first time close rate; reducing cost and time for on-site visits and increasing customer satisfaction while reducing overall inbound ticket requestsConducted on-site support for issues not remediated remotely and delivered exceptional quality services in addition to teaching customers how to setup new accounts and utilize equipment to facilitate good business relations Planned and implemented Blocker management for a DOD manufacturer site along with reviewing and setting up group policies per the NIST 700-181 standards. Piece meal audit the environment to comply with government standards and regulationsAddressed client's needs by providing consultation on IT products, processes, and solutions which facilitates positive growth and enhances reoccurring projects for the companyCoordinated with vendors and setup clients with storage solutions, IT equipment, cloud implementations, email security, password management, endpoint protection, and other IT resources

Created a documentation system to track and audit high value company assets, preventing loss of revenue and negative impacts on business operations encompassing 1000+ devices including; firewalls, switches, workstations, 4G modems, cables, testing analyzers, and thermal printers Assisted system admins and IT team members in auditing and removing inactive, terminated, and state accounts which resulted in saving the organization $20,000 monthly for accounts that were not properly maintained Tested, maintained, and provided support for laptops, analyzers, printers, and networking devices for over 100 sites and multiple cities nationwide ensuring there are no interruptions in operationsSuccessfully implemented ticketing software, chat bot, and warehouse management system therefore enhancing IT support and services as well as asset management. Demonstrating to management, upper-management, as well as executives a standard level of service that reduces down timeInitiated and completed a migration from G Workspace to Microsoft Azure for a newly acquired lab resulting in centralizing and better management of Windows 10 pro laptops and desktopsResponsible for the creation of onboarding accounts for laboratory information systems, point of sale systems, and email accounts. Assigning and installing networking equipment as well as endpoint devices in testing hot zones and site entries

New York, United States

Trained and coached team members on safety standards, company protocol, and workplace policies and procedures therefore improving quality of servicesOperated and maintained computers, POS, projection units and all other audio-visual equipment resulting in less operational downtime and loss of revenueCompiled and maintained records of quantity, type and value of material, equipment, merchandise and supplies in stockAddressed and resolved over 100+ customer concerns and complaints daily to ensure quality experience and retain guest satisfaction through customer feedbackReconciled and accounted for daily transactions up to $8,000 taken in during a business day

Saitama, Japan

Managed and educated new team members and teachers on school processes and teaching methods.Responsible for student development and learning, curriculum and material development, and student success.Developed a customer feedback system and increased customer satisfaction by 20%In charge of setting quarterly and yearly goals for student acquisition and success.Tracked and submitted reports regarding school function, student progress, and teacher performance to head office.

Urawa, Japan

Created a customer loyalty program that increased customer retention by 15%Took direct feedback from customers and presented to stakeholders to advocate for more informative and entertaining programs. Responsible for utilizing available museum resources to create educational programs, editing and updating museum educational materials and preparing and distributing materials and displays. Strategically collaborated with dynamic and diverse teams while organizing presentations and delivering guest communications as well as presenting details regarding historical artifacts, paintings, and sculptures.

Saitama, Japan

In charge of customer acquisition and retention, including but not limited to maintaining customer success, managing customer requests, and monitoring the customer lifecycle.Met daily, monthly, and quarterly goals of customer lessons, acquisition, and support.Continuously assessed and monitored student progress while planning, preparing, anddelivering class lessons.Encouraged students to actively participate through interactive class engagement. Used a modern and dynamic teaching approach, allowing students to communicate easily using the English language.

Greater Los Angeles Area

Scheduled tutoring appointments with students and parents while researching and recommending textbooks, software, equipment, and other learning materials to complement tutoring.Prepared and facilitated tutoring workshops, collaborative projects, and academic support sessions for different student groups. Participated in training and development sessions to improve tutoring practices and acquire new tutoring techniques. Organized tutoring environment to promote productivity and learning while monitoring student performance and assisting students in various academic environments.Tutored students in reading and math skills to prepare for college-level coursework; guided students with homework assignments and projects; and graded students’ assignments maintaining progress reports and records