Ray Mason Email & Phone Number

Reno, Nv, Us

Initially focused on the turnaround of problematic accounts, including creating a positive relationship with each client business stakeholder, then demonstrating through measurable, data driven changes which positively impacted the delivery of each managed service. Team sizes managed during turnaround activities varied from low teens to several hundred engineers.My role segued into strategic development of service design and implementations, with a major focus on partnering with Astreya direct sales during each RFP, down selection, then customer presentation needed to close each sales opportunity.

Focused on the definition, alignment and implementation of IT product & services used to deliver internal or external technical capabilities. My consulting services deliver:* Analysis and review of business processes and stakeholders to gain alignment with business initiatives and strategies.* Analysis and review of systems used to enable revenue generating and operational support functions.* Analysis and recommendations related to "build versus buy" initiatives.* Identification of delivery partners.* Definition of metrics used to measure success.* Analysis and review of technical service delivery capabilities, including GAP analysis, process recommendations, change management recommendations and organizational alignment recommendations.* Final hand-off back to internal stakeholders for long-term management.

Fremont, California, Us

★ Credited with developing, launching, and managing a portfolio of Managed Services solutions, collaborating with the Operations Delivery team, Implementations team, and key stakeholders within Business Development.★ Met the challenge of leading the company's expansion into higher level managed services; leads a team of five direct reports, with indirect authority over a team of 50 employees.★ Developed prototype of new offerings and improvements to existing services based on feedback from clients, coupled with business and technical requirements developed from interactions with Business Development.★ Cultivated an environment of collaboration and cooperation with a focus on ensuring the overall quality of the customer experience.★ Established a data-driven culture that allowed for quantitative measurement of performance and results.★ Directed the initial NOC design, hired key engineering personnel, and built a 60-person technical team to support the NOC for a major e-Commerce client.

Fremont, California, Us

★ Administered the Managed Services platform, working with outside vendors to ensure the continuing satisfaction of client needs; continually addressed issues and resolved conflicts.★ Directed the efforts of developers, system analysts, data analysts engaged in internal support and external client engagements.★ Exercised the authority to approve new functions, enhancements to existing functions, and update release cycles for the Managed Services platform.★ As the Senior Director of Technical Service Operations, managed process maintenance, financial and risk mitigation, internal audit responses, and overall performance management for the portfolio.★ Key engagements included projects for clients spanning Facebook, Uber, and eBay (detailed descriptions below).

MANAGEMENT CONSULTANT, MILESTONE TECHNOLOGY, ON BEHALF OF EBAY (SAN JOSE, CA)The eBAY engagement is a Technical Program Management role focused on developing integration services between Remedy (behind the firewall) and Cloud based ServiceNow application. The eBAY engagement is focused on delivering integration services between Remedy (behind the firewall) and Cloud based ServiceNow application. This is a strategic imperative for eBay Technical Operations as their current growth is demanding a standards based application platform to drive standard based processes, while collecting rich data for later analysis.• Responsibilities include documenting the “As Is” state of the Data Center Operations team• Developing the strategy around User Interface design, data flows between both applications, in addition to performing GAP analysis of DC Operations Service Delivery environment. • Management of local and offshore development resources• Engagement with Milestone Leadership, in addition to eBay DC Operations Service Owners• Successful handoff/delivery to the Operations team and run-time support organization

The Facebook engagement has focused on turnaround activities within the IT Operations space. Understand and document “As Is” state of Operations team, and develop the strategy allowing the Operations to make adjustments to teams’, operational plans, based on assessment findings. Perform GAP analysis of IT Operations Service Delivery environment, in addition to the development and implementation of KPI’s. Develop team, process, and support methodology to implement global Services related to areas of focus.Systems Security Services• Currently engaged with the Systems Security Team which supports Physical Security and Facilities for all Office, Data Center build and support activities. • Development and management of global relationship with Tyco Integrated Security• Development and Management of the Global Systems Security Technical Team, which provides 24x7x365 support for all Security InfrastructureVideo Conferencing/Collaboration Services• Transition the team from a startup/bootstrap architecture, to a standards based architecture with the primary focus on scaling, ease of use and the delivery of uptime for all VC services• Transitioned from the initial VC platform to a ore scalable solution• Introduced Cloud Based bridging services using Blue Jeans Network• Expanding the physical footprint from 40 VC conference rooms to over 200 in 12 months• Developed and implemented a managed services approach for Installation and on-going support services

Us

★ Led assessments of existing infrastructure and the capabilities of support personnel, as well as the analysis of offshore development models.★ Applied Agile and Scrum methodologies to bring IT operations in alignment with developmental and Quality Assurance objectives.★ Helped the company to prioritize tactical projects to generate the greatest positive impact.★ Improved development initiatives by enforcing stringent requirements definitions as a prerequisite to the start of any development.

Tempe, Arizona, Us

★ Successfully realigned global IT strategy to optimize operations, secure tactical wins, and more effectively manage hardware and software projects.★ Exercised responsibility for developing and overseeing the annual IT budget while managing five direct reports operating across multiple geographic locations.★ Negotiated outsourced systems administration and service desk contracts to ensure support for a suite of over 50 proprietary applications.★ Within 90 days, identified issues and developed proposals to mitigate major risks, including training to address areas requiring reinforcement.★ Virtualized 95% of the company’s development and testing environments, triggering improved reliability and lower energy and cooling requirements for the production stack.

Redwood Shores, Ca, Us

• Director of Technical Operations for Merced Systems, Inc with company wide responsibility for all internal and SAAS (Software as a Service) Operations.

Waldorf, De

Senior Managing Consultant for Ariba’s Inc. Infrastructure implementation team: Jan 2005 – Mar 2006.• Senior Managing Consultant for the Ariba’s Global Consulting team working with global 2000 companies. o Manage team of 17 technical implementation consultants used to implement Ariba Spend Management solutions for global 2000 organizations.o Manage technical implementation teams through complex projects that required multiple integrations to external ERP systems.o Run and Manage JAD sessions which feed into the definition of Function and Technical Design documents.o Manage day to day project status with client’s leadership teams and their respective Project Managers.o Perform Infrastructure design which addresses security issues related to the implementation of the Ariba Spend Management applications. o Interact at all levels within the customer’s organization, from I.T. to the CTO/CIO of the company implementing Ariba’ software solutions. o Manage billable activities included implementation design, documentation, on-site and remote support, as well as presentations to customer committee’s, which had ownership of the Ariba projects. o Some of the key customer’ consulted with were Dell, Target, Limited Brands, Volkswagen, Soft Bank of Japan, Home Depot, Bristol Myer Squibb, Exxon Mobil and the Canadian National Railway, Phelps Dodge Mining Co.

Waldorf, De

Perform all system research and qualification activities on supported Microsoft and Unix platforms.

I was the hands on technical Manager for a small team of Network Engineers and System Administrators. My primary role was the support of the MRP system which supported financial, manufacturing and engineering applications. In addition, I was the sole systems developer and systems administrator with the DEC VAX infrastructure supporting the MRP application suite.In addition to my technical responsibilities, I was responsible for the daily management of the technical staff, including career development activities, budget management for all IT spend, and the management of large projects related to infrastructure expansion needed to support company growth.