Ray Duong Email & Phone Number

Vaughan, On, Ca

Vaughan, Ontario, Canada

Mississauga, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Provided technical and customer support to Engineers, Consultants, Architects, and General Contractors with respect to indoor kitchen equipment. Project Engineer with respect to designing kitchen exhausts and fire suppression systems by drafting 2D engineering drawings on AutoCAD. Issued quotations on company products to customers and consultants alike. Strong emphasis on project management from inception of projects to shipment of completed items, and after sales support. Deeply… Show more Provided technical and customer support to Engineers, Consultants, Architects, and General Contractors with respect to indoor kitchen equipment. Project Engineer with respect to designing kitchen exhausts and fire suppression systems by drafting 2D engineering drawings on AutoCAD. Issued quotations on company products to customers and consultants alike. Strong emphasis on project management from inception of projects to shipment of completed items, and after sales support. Deeply involved with progression, redesigning, and trouble shooting of kitchen exhaust systems. Provided support and removed any obstacles for project completion. Followed up on purchase orders to ensure project was on schedule.Designed kitchen ventilation systems through use of company created software. Systems would simulate real life kitchen layouts with existing/future equipment generating airflow values (CFM) and appropriate duct sizing.Drafted preliminary 2D AutoCAD drawings with designed systems, communicating with customers, contractors, co-workers alike to achieve the best possible customized product. Designing of the overall system includes but is not limited to; kitchen hoods, fire suppression systems, demand control ventilation, ecologizer/ecology units, make up air units, and exhaust fans.Issued budgetary or live quotations based on preliminary or refined designs of kitchen ventilation systems using a CRM software to maintain strong relationships with clients and representatives. Supported product troubleshooting, and helped with customer related concerns or issues before, during, and after products are manufactured or field installed. Acted as a sales representative when other team members were away by pricing, promoting, up selling and closing sales. Assisted regional sales managers in organizing projects and ensuring projects are within budget, reach final deadlines, and are accurately presented to clients. Show less

North York, Ontario

Overview: Provide technical support for utility meters and other energy management products, contributing to installation processes and manufacturing environment by wiring, programming, and troubleshooting electrical components and device firmware.Key Responsibilities & Contributions:- Responded to support requests from clients and customers, resolving connection, measurement, operational, and a variety of other errors or issues encountered by clients using utility meter reading… Show more Overview: Provide technical support for utility meters and other energy management products, contributing to installation processes and manufacturing environment by wiring, programming, and troubleshooting electrical components and device firmware.Key Responsibilities & Contributions:- Responded to support requests from clients and customers, resolving connection, measurement, operational, and a variety of other errors or issues encountered by clients using utility meter reading devices. Manage support requests through CRM software to track each case, escalation, or resolution while using Team Viewer application for remote troubleshooting.- Supported in-field installation efforts by conducting walk-throughs with clients or customers on potential issues including programming, electrical connection, set-up, or customized operating requests.- Assessed returned equipment for damages or faults, diagnosing issues with power meters, transformers, and NEMA-grade enclosures.- Involved in wiring and assembling select products according to SOPs and company guidelines, conducting electrical assembly, programming, and testing of utility metering devices according to customer specifications and work order requests.- Updated technical support documents and resources, outlining steps for new internal troubleshooting techniques and external user-manuals for company product line. Show less

Thornhill Ontario

Overview: Oversaw a team of 5-12 members including the delegation of tasks and assignments for daily business operations. Responsible for direct fact to face customer service on a continuing basis. Maintained records of inventory, including movement, receiving, and rotation of all theater goods. Responsible for balancing and depositing of large sums of money. Promoted a healthy work culture by creating a friendly and safe environment for staff and patrons, including an open door policy for any… Show more Overview: Oversaw a team of 5-12 members including the delegation of tasks and assignments for daily business operations. Responsible for direct fact to face customer service on a continuing basis. Maintained records of inventory, including movement, receiving, and rotation of all theater goods. Responsible for balancing and depositing of large sums of money. Promoted a healthy work culture by creating a friendly and safe environment for staff and patrons, including an open door policy for any team member to voice any personal or professional concerns.Key Responsibilities & Contributions:- Lead a team of 5-10 team members including the delegation of tasks to ensure daily operations of the building. - Hired, trained, and mentored any new employees on proper company protocols and procedures .- Handled in person, over phone, and email inquiries and complaints in professional manner, offering the best possible solution to any issues.-Promoted a strong, friendly work culture by addressing any team member disputes or complaints and promptly resolving them with care and compassion. Show less

Thornhill Ontario

Overview: Responsible for the safety of customers and staff during the closing hours of the day. Escorted staff and patrons to the exits and ensured the facility was secured at the end of the business day. Maintained a safe and pleasant environment by deterring any unauthorized entry into the building. Key Responsibilities & Contributions:- Deterred unwanted access to the building after hours of operation.- Patrolled back hallways and loading docks for suspicious… Show more Overview: Responsible for the safety of customers and staff during the closing hours of the day. Escorted staff and patrons to the exits and ensured the facility was secured at the end of the business day. Maintained a safe and pleasant environment by deterring any unauthorized entry into the building. Key Responsibilities & Contributions:- Deterred unwanted access to the building after hours of operation.- Patrolled back hallways and loading docks for suspicious activities. Locked entries and exits to the building on a daily basis.- Escorted customers and staff safely to the exits of the building. At a request, escort customers and staff to their vehicles in the parking lot Show less

Thornhill Ontario

Thornhill Ontario

Certificate, Project Management

Bachelor'S Degree, Electrical Engineering - Energy Systems

Activities and Societies: Student member of RECESS - Ryerson Electrical and Computer Engineering Student Society

Advanced Diploma, Electrical Engineering - Controls Systems

Activities and Societies: Student member of IEEE