Raymond Vargas Email & Phone Number

Taunton, Ma

Provide support for the Sales and Communications departments in fulfillment of all National Convention and Incentive Travel production elements.

Taunton, Ma

Perform outbound sales program calls to the field, reply to customer service email, and respond to social media posts, all while providing World Class Service and protecting the Princess House brand name and image; Assist the Field First Department with organizing various on and off-site events.

Contacted sales field and in-house employees to resolve incorrect orders or obtain missing information; Entered orders and payments into the order processing system according to department standards. Provided solutions to customer concerns as received by phone, mail and email.

Set-up and/or break down tables, chairs, audio/visual equipment, platforms/stages, and other equipment as specified by group requirements.

Directly supervised 40 employees in the order entry department to ensure the processing of all orders received; Planned, assigned, and directed work. Interviewed, hired, and trained new employees.

Processed requests from high level organizers as received on the Division Organizer dedicated phone line; Answered questions of customer service representatives; Handled elevated calls and situations and assisted supervisor in the monitoring of service level.

Processed and executed package tracking requests; Provided quantitative data and feedback on customer complaints and tracking requests.

First line of contact for Spanish and English speaking customers, hostesses, consultants and organizers; Resolved issues and responded to questions received from our field via phone, mail or e-mail.

Bachelor Of Science, Travel & Tourism And Hospitality Management, 3.82

Summa Cum Laude

High School Diploma