*Not seeking employment*Tier 3 Data support. Maintain immunization registry using Oracle 11g for data storage. Run help desk for immunization web portal utilized by over 7000 Indiana users. Knowledgeable with A.C.I.P guidelines of vaccines intervals and forecasting. Maintain and update newly created web portal using .NET tools. Perform statewide training to nurses and users of web portals. Create and troubleshoot HL7 imports through CHIRP. Verify, Qualify, and Process accounts/imports for attesting for "Meaningful Use".

Childrens Hoosier Immunization Registry Program (CHIRP). Lead phone/technical support for all end users. We manage a database place for vaccination records to be kept and maintained. This registry also forecast for up and coming vaccines and also possible contraindications if intervals aren't meet with previous doses. Trainer, educator, and technical support are some of my duties to Chirp.

Supervise CHIRP helpdesk team and ensure that adequate support is provided to providers, Immunization staff and other stake holders.-Reports directly to the IT manager-Provide TIER 2 Help desk support: Responsible for taking up calls that require more expertise and knowledge of CHIRP. For example: Lot decrementing issues, Duplicate facilities, on boarding new providers, verify HL-7 message for completeness etc. - Provides in house training and mentorship: Mentors and trains new help desk analysts on the various aspects of CHIRP and their answers questions and helps them get up to speed quickly.-Serve as a leader to mitigate and resolve conflict between users, vendors, and project team-Conduct User Group meetings-Conducts monthly/bi-monthly UGMs and help answer CHIRP related questions to providers-Provides regular updates to technical staff, chief nursing consultant, IIS manager, vaccinne operations director and the program director and partners as required. -Develop recommendations and assure that necessary training is developed to provide for operational, help desk, and user needs. -Serves as the representative for quality assurance activities to ensure that requirements are identified and clear, verifiable, and testable.- Oversees the creation of complex test data for applications;-Ensures testing data, findings and reports are documented and stored in data base (history file);-Accumulates and reviews weekly/bi-weekly/monthly reports and identifies trends, successes and/or problem situations;-Directs the improvements to current procedures and the development of possible future configurations;-Responsible for complex work flow analysis and quality improvements;Ensures new/improved QA practices and procedures are identified and implemented;-Participate in and coordinate formal and informal reviews and audits.

As a member of Indiana's Immunization Information System (IIS), CHIRP, my role is to support the Immunization Program's system. Insure the registry is maintained, upgraded, and developed within their standards and needs of clients and ISDH. High quality customer service to both end-users and immunization staff is essential to promote the CHIRP system throughout the state of Indiana. In an effort to increase immunization levels of Hoosiers, I must provide comprehensive system and technical depth to be able to plan, organize, and operationalize the range of implementation of all system components, including the central database, data communications, and data quality.I also insure the system is to the requirements published by the CDC and AIRA with their 12 functional standards of an Immunization Information System. My job duites play an important role within the balance between our program and the Officies of Technology and Compliance (OTC).12 Function Standards of IIS maintained by AIRAhttp://www.immregistries.org/know/standards.html•Responsible for the design and development and/or working with vendors to perform these duties for the following applications: Children and Hoosier Immunization Registry Program (CHIRP) application as well as other applications as needed•Responsible for coordinating design and development with the current and future vendor of the applications as needed•Preparation of detailed project feasibility studies, formulate complete system scope, project cost, time estimates, detailed system specifications, and IT infrastructure requirements for the CHIRP application as well as other applications as needed•Provides system analysis and programming, and support to applications used by the Immunizations Program and other program areas as needed. Working with management and subject matter experts to ensure the delivery of the software solutions that meet the business requirements and needs of the customer.

Manage a team of 7 sales associates with a goal of a 140 activations and renewals per month.

Key holder, sales activation, customer service,

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