Raymond Frohlich
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Raymond Frohlich Email & Phone Number

Director of Client Services and IT Operations at Yale University
Location: New Haven, Connecticut, United States 7 work roles 6 schools
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Current company
Yale University
Role
Director of Client Services and IT Operations
Location
New Haven, Connecticut, United States
Company size
10 employees

Who is Raymond Frohlich? Overview

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Raymond Frohlich is listed as Director of Client Services and IT Operations at Yale University, a with 10 employees, based in New Haven, Connecticut, United States. AeroLeads shows a matched LinkedIn profile for Raymond Frohlich.

Raymond Frohlich previously worked as Director of Enterprise Systems and Services at Yale University and Head of Technology and Digital Assets at Yale University. Raymond Frohlich holds Master Of Professional Studies (Mps), Interactive Telecommunications Program (Itp) from New York University.

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Email format at Yale University

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Yale University

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Profile bio

About Raymond Frohlich

Results-driven IT leader with over 20 years of experience in enterprise strategy, operational excellence, and technology alignment. Proven success in driving modern technology transformations, fostering innovation, and seamlessly aligning IT goals with organizational strategies. Adept at spearheading service excellence, leading diverse portfolios, and delivering measurable outcomes.

Current workplace

Raymond Frohlich's current company

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Yale University
Yale University
Director of Client Services and IT Operations
New Haven, CT, US
Website
yale.edu
Employees
10
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7 roles

Raymond Frohlich work experience

A career timeline built from the work history available for this profile.

Director Of Client Services And It Operations

Yale University

New Haven, Ct, Us

Director Of Client Services And It Operations

Current
Yale University

New Haven, Ct, Us

- Led a 40-member IT team, supervising leaders across Client Services, Endpoint & AV Tech, Service Management, DevOps, and Software Engineering.- Boosted team performance and satisfaction by 15% with tailored training and cross-functional programs.- Standardized supervisor coaching and training, aligning roles with industry benchmarks.- Directed multi-year technology roadmaps, aligning IT strategies with organizational goals and modern architecture.- Shaped high-level IT strategy to enhance individual and organizational capabilities.- Increased budget oversight from $6M to $10M, optimizing allocations for software, SaaS, and infrastructure.- Managed a multimillion-dollar ERP-like replacement project for Yale collections management, impacting 600 daily users.- Completed an SSO migration for 55,000 users, enhancing security and reducing technical debt.- Integrated AI technologies, including generative chatbots, to streamline customer interactions.- Led Digital Workplace initiatives, establishing best practices for secure, user-friendly digital environments.- Collaborated with executive leadership on academic and research IT initiatives.- Sponsored advisory groups within Yale Library IT governance, ensuring product leadership and stakeholder alignment.- Championed IT service excellence, increasing customer satisfaction by 15%.- Oversaw Help Desk, AV support, and multimedia production across 21 buildings and 70 learning spaces.- Managed inventory and collections solutions for over $1B in assets, including research data and digitized material.- Used data analytics to enhance IT service delivery, driving decisions with performance metrics.- Played a pivotal role as IT leadership liaison, aligning support with organizational goals and empowering staff.

Aug 2018 - Present

Director Of Enterprise Systems And Services

Yale University

New Haven, Ct, Us

- Formulated and executed strategic plans for enterprise applications and infrastructure, resulting in $5 million in savings.- Led the selection and implementation of a multi-petabyte, multi-region digital archive. - Managed several hundred physical and virtual servers, cloud infrastructure, storage environments, and continuous deployment pipelines, ensuring robust and scalable IT operations.

Sep 2013 - Aug 2018

Head Of Technology And Digital Assets

Yale University

New Haven, Ct, Us

Oversaw software development and infrastructure planning, boosting digitization production by 50% and achieving cost savings exceeding $1.5 million.

Aug 2011 - Sep 2013

Director Of Information Technology

Historical Society Of Pennsylvania

Provided vision and leadership for technology-related initiatives, software development, and infrastructure planning, reporting to the President and CEO and supporting the Board.

Jan 2010 - Aug 2011

Founder

Frohlich Interactive, Llc

Founded and operated an innovative tech startup, showcasing entrepreneurial agility and the abilityto respond to changing priorities.

May 2008 - Jan 2010

Systems Manager, Division Of Libraries

New York University

New York, Ny, Us

Managed and supported enterprise IT services for New York University, global campuses, affiliated libraries, and NYU Press.

May 1999 - Jan 2010
Team & coworkers

Colleagues at Yale University

Other employees you can reach at yale.edu. View company contacts for 10 employees →

HS Huafang Shi Huafang Shi Colleague at Yale UniversityNew Haven, Connecticut, United States View → BW Brendan Walsh Brendan Walsh Colleague at Yale UniversityNew Haven, Connecticut, United States View → BS Bill Severino Bill Severino Colleague at Yale UniversityBranford, Connecticut, United States View → SJ Stephen Jessup Stephen Jessup Colleague at Yale UniversityWaterbury, Connecticut, United States View → AM Ayush Mathur Ayush Mathur Colleague at Yale UniversityNew Haven, Connecticut, United States View → HG Heidi Glasgow Heidi Glasgow Colleague at Yale UniversityNew Haven, Connecticut, United States View → MT Molly Tarleton Molly Tarleton Colleague at Yale UniversityWallingford, Connecticut, United States View → TK Ted Keyes Iii Ted Keyes Iii Colleague at Yale UniversityEast Haven, Connecticut, United States View → K⋆ Kenopsia ⋆｡˚☽˚｡⋆. Kenopsia ⋆｡˚☽˚｡⋆. Colleague at Yale UniversityWashington Dc-Baltimore Area, United States View → KA Katie Armitage Katie Armitage Colleague at Yale UniversityNorth Haven, Connecticut, United States View →
6 education records

Raymond Frohlich education

Master Of Professional Studies (Mps), Interactive Telecommunications Program (Itp)

New York University

Other; Certificate In Strategy Execution

Harvard Business School Online

Other; Certificate In Leadership Principles

Harvard Business School Online

Other; Certificate In Library Leadership In A Digital Age (Llda)

Harvard Graduate School Of Education

Bachelor Of Science (Bs), Communication Theory, Technology, And Management

New York University

High School Diploma

Amity Regional High School
FAQ

Frequently asked questions about Raymond Frohlich

Quick answers generated from the profile data available on this page.

What company does Raymond Frohlich work for?

Raymond Frohlich works for Yale University.

What is Raymond Frohlich's role at Yale University?

Raymond Frohlich is listed as Director of Client Services and IT Operations at Yale University.

Where is Raymond Frohlich based?

Raymond Frohlich is based in New Haven, Connecticut, United States while working with Yale University.

What companies has Raymond Frohlich worked for?

Raymond Frohlich has worked for Yale University, Historical Society Of Pennsylvania, Frohlich Interactive, Llc, and New York University.

Who are Raymond Frohlich's colleagues at Yale University?

Raymond Frohlich's colleagues at Yale University include Huafang Shi, Brendan Walsh, Bill Severino, Stephen Jessup, and Ayush Mathur.

How can I contact Raymond Frohlich?

You can use AeroLeads to view verified contact signals for Raymond Frohlich at Yale University, including work email, phone, and LinkedIn data when available.

What schools did Raymond Frohlich attend?

Raymond Frohlich holds Master Of Professional Studies (Mps), Interactive Telecommunications Program (Itp) from New York University.

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