Raymond Giang Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Handled complex inquiries including: non-registered/registered accounts, transactional inquiries, trade and transfer processes, etc.- Maintained month to month top quality goals and excellence by living and breathing customer service- Supported management/onboarding; have the ability to coach, train, and mentor both new and tenured agents- Collaborated with leadership on business wide improvements ranging from pain points to processing improvement updates for a seamless client experience

Toronto, Ontario, Canada

- Worked independently with clients to provide excellent customer service and product satisfaction- Utilized Etsy statistics and finance tools to self-educate small business trends and online SEO to better achieve results- Managed order and shipping progress - Photographer at events including GAP x GQ collaborations, Blog TO, and community photo walks- Provided one on one photography workshops for photographers in Toronto

Toronto, Ontario, Canada

- Administers sales, costs plan and budgets of a $5 million store; able to utilize daily, weekly, and yearly reports to work with comparable sales to maximize profitability - Responsible for back of house operations including cash office functions and handling of confidential obligations and admin routines- Maintains direct and indirect shopping service by delivering the highest form of customer service at all areas of the workplace- Schedules staff based on efficiency of store operations and hourly results - Health and Safety representative; maintain, update, and train individuals on H&S procedures and compliances throughout the store- Fulfilled yearly inventory operation; proactively and diligently planned, delegated, and executed successfully; had immense attention to detail to avoid shrink and complications- Able to communicate with Area team and/or third parties to effectively mitigate business complications while working as one team to provide effortless and trustworthy relationships- Able to maintain over 40% customer information capture and conversion to promote longevity in customer loyalty

Toronto, Ontario, Canada

- Executed store business plans and needs to exceed performance goals regarding sales budgets, customer loyalty and personal achievements in a yearly $10 million high volume flagship store- Worked with comparable sales from last year, current, and future sale trends to maximize profitability- Was responsible for the care and upkeep of the back of house with extreme organizational skills, standards and accountability- Managed and monitored sales associate activity and delegated tasked base on business needs under high traffic and peak hours- Bi-weekly visual preparations and executions of the Men’s and Women’s departments based on global merchandising standards - Daily inventory evaluations and monitoring rotations of sell though and promotional sales- Relocated temporarily to different stores across the GTA to coach and train new management recruitment on company standards and company culture

Toronto, Ontario, Canada

Toronto, Ontario, Canada