SAP ISU Functional Consultant focusing on billing.

Optimizing technical investments through targeted training

SAP ISU Functional Consultant, Utilities Technology Project Manager, Training Design and Development.

Training PM for migration to the SAP CRM IC-Web customer service interfaceCreated a detailed project plan for training supporting the Statement of Work.Performed stakeholder analysis to identify training needs.Performed gap analysis and produced a curriculum as an outcome.Defined and scheduled training courses.Facilitated with stake-holders training assignments.Reported weekly to PMO and project sponsor on training project statusCreated training materials using Articulate Storyline 2, MS Word, PowerPoint and Excel.Managed the delivery of classroom training.Delivered classroom training, virtual training via GotoMeeting and remote trainingConducted post-project lessons learned evaluation.

PM for preparation of re-implementation of SAPPerformed stakeholder analysisBusiness analysis - Scheduled and lead gap analysis sessions of current business processes and to-be visionDefined and documented business requirements.Reported weekly to PMO and project sponsor on project statusTrained finance department in customer service processes in preparation for blue-printing sessions.Assisted client with data cleansing of master data using the Pitney Bowes DirectConnect application and SAP gui scripting to update address master data.

SAP project management and consulting experience with water, electric and gas utilities.• Four end-to-end SAP utility implementations.o Formulated business requirements as input for configuration.o Analyzed gaps between requirements and standard functions and generated functional specifications.o Coordinated meter reading scheduling and inputs with DM functional group.o Configured the rates and billing master data; rates included regulated and deregulated electric, net-metering, regulated and deregulated gas.o Evaluated data mapping and conversion requirements related to business area. Utilized Excel and Access data functions for validating parallel testing. o Designed UAT and integration testing for the functional area.o Organized conversion and cut-over planning for the functional area.o Designed the training programso Produced and managed the training plano Conducted stake-holder and training needs assessmentso Designed roles-based curriculum and define elearning and classroom material requirements to address gap between current operations and to-be operations.o Designed and developed class room and elearning training materialso Managed off-shore development resources.o Delivered stand-up classroom training.o Presented training status to stake-holders and the PMO.

SAP ConfigurationProject ManagementCoordinating off-shore and on-shore work and activities between workgroupsDefining business processesQA testing developments• Specific areas included:o GL, month-end support, JE creation, account maintenanceo CO, cost center maintenance, cost element maintenance and cost allocationso AP, invoice vouching, credit memo processing, reversals, clearing and billingo AR, payment clearing, deductions, credit processing and reporting. o ISU - Device management, CIS functions, customer billing functions and the maintenance of business and technical master data.o SD components used for non-utility billings such as antenna rentalso MM components to maintain device (meter) inventory and Work Management components to support field service work order scheduling.

Governed and managed all IT-related projects.Key projects:• NextGen business transformation IT strategy • Conversion of acquired American Water properties into AWC IT systems • Prophecy ERP implementation• Infrastructure EMC remote mirroring Conversion of all servers to VMware Conversion to Citrix desktops

Managed a team of 15 IT professionals augmented by outsourcing. Managed the direction of applications, servers, storage and network infrastructure, disaster recovery, desktops and phones.

Responsible for the successful implementation of the Prophecy ERP application.

Successful implementation of the AMD Bureaulink Credit Validation application. Designed a solution for electronically storing mortgage loan application documents. Designed and implemented an automated interface for transferring automobile titles from the state department of motor vehicles to the collateral department of the bank.

Managed software configuration and project management for the implementation of bank terminals used by service bureaus and COTS consumer banking applications. The applications included ADP, Fiserv and COCC. Managed the software development of a turnkey custom loan application package for consumer lending.