Raymond Kevin Barrios Email & Phone Number

Philippines

Philippines

• Handles Epicor development which is integrated in client's Salesforce environment.• Updates data as needed via Microsoft SQL Server Management Studio• Works with Sales Cloud build requirements (Enterprise Territory Management, Salesforce Maps, Validation, Flow)• Works with end user stakeholders to gather, understand and define requirements• Develops problem solutions by defining process flows and understanding Salesforce system capabilities• Works with stakeholders and manager to understand and set priorities• Collaborates with team members to design scalable and flexible solutions that enable our business and align with best practices• Provides clear communication to stakeholders, team members and managers of project updates, key milestones and status progression• Does configuration work during the implementation phase of the project• Performs functional testing to verify the solution meets the needs of the business• Coordinates user-acceptance testing and sign-off for process and system changes• Leads and/or participating in meetings including project kickoff and progress sessions, requirements gathering and definition, technical solutioning, user acceptance testing, and end user training• Provides documentation where needed

• Implemented dealer contract renewal process in CRM. Provides daily configuration, reporting and data management support to all lines of business. Implemented vehicle ownership update process through configuration and worked with developers with the features limited from declarative options.

• Provided configuration and data management solutions to CRM end-users. Assisted with system administration, reports and data update or insert for customers.

• Provides support for the services provided via telephone and e-mail with end-users.• Analyze existing incidents to ensure resolution within contracted delivery time.• Perform monitoring of servers and sends hardware replacement request to on-site engineers when necessary.• Contribute to team knowledge base when a new issue is encountered.• Raise reports when requested by superiors for service level improvement analysis.

• Provide computer helpdesk support via telephone and e-mail communications with end-users.• Raise incident tickets and coordinate with local I.T. when encountering hardware issues.

• Analyze what was slowing down the computer. • Perform removal of unnecessary and unwanted software and malware.• Provide Operating System support (Windows XP and Vista) for end-users.• Provide information to end-users on how to optimize their machine and prevent future issues.