Raymond Kevin Barrios Email & Phone Number

Philippines

Philippines

• Handles Epicor development which is integrated in client's Salesforce environment.
• Updates data as needed via Microsoft SQL Server Management Studio
• Works with Sales Cloud build requirements (Enterprise Territory Management, Salesforce Maps, Validation, Flow)
• Works with end user stakeholders to gather, understand and define requirements
• Develops problem solutions by defining process flows and understanding Salesforce system capabilities
• Works with stakeholders and manager to understand and set priorities

• Implemented dealer contract renewal process in CRM. Provides daily configuration, reporting and data management support to all lines of business. Implemented vehicle ownership update process through configuration and.

• Provided configuration and data management solutions to CRM end-users. Assisted with system administration, reports and data update or insert for customers.

• Provides support for the services provided via telephone and e-mail with end-users.
• Analyze existing incidents to ensure resolution within contracted delivery time.
• Perform monitoring of servers and sends hardware replacement request to on-site engineers when necessary.
• Contribute to team knowledge base when a new issue is encountered.
• Raise reports when requested by superiors for service level improvement analysis.

• Provide computer helpdesk support via telephone and e-mail communications with end-users.
• Raise incident tickets and coordinate with local I.T. when encountering hardware issues.

• Analyze what was slowing down the computer.
• Perform removal of unnecessary and unwanted software and malware.
• Provide Operating System support (Windows XP and Vista) for end-users.
• Provide information to end-users on how to optimize their machine and prevent future issues.