Raymond Lam Email & Phone Number

Toronto, ON, CA

Coconut Software provides innovative appointment scheduling and customer engagement solutions designed to streamline the way businesses interact with their clients. Our platform enables organizations to manage appointments, bookings, and customer interactions seamlessly, improving operational efficiency, enhancing customer experiences, and driving business.

As a Senior Account Executive at TapMango, I quickly adapted to the dynamic landscape of customer loyalty solutions, driving significant client engagements and contributing to the expansion of the business, setting the stage for my subsequent promotion to Territory Manager, where I took on in-field sales responsibilities.

In my role as Commercial Director, I drove strategic engagements and managed enterprise accounts, delivering tailored IT research solutions to meet the unique needs of large organizations. I focused on building strong client relationships and leveraging industry insights to enhance client decision-making processes, contributing significantly to the growth.

Toronto, Canada Area

Expanded into LA, NY, Chicago, and Toronto. Spearheaded and lead Yelp's Toronto GTM team. Supervised a team and guiding us to achieve 156% of sales quota in 2019 through strategic partnerships with top restaurants. During the COVID-19 pandemic, pivoted to ads and page upgrades, enhancing delivery and takeout traffic via targeted Yelp page actions..

Shifted focus to restaurant-centric SaaS products, including sophisticated waitlist and reservation systems that integrate seamlessly with Yelp’s extensive diner network. Formed Yelp Restaurants - a dedicated division of Yelp that focused on the operational improvements for restaurants on the Yelp.

Spearheaded the promotion of Yelp Wifi (formerly "Turnstyle" before acquisition), a cutting-edge marketing solution designed to capture email addresses at events and businesses, enhancing client engagement and data collection.

Toronto, Canada Area

I swiftly rose from Barista to Store Manager within a year, becoming the youngest manager in Southern Ontario for three consecutive years. Under my leadership, our store was consistently the highest-performing in the district, achieving a 122% increase in sales year-over-year and the best customer satisfaction rate. I managed three stores, mentored store.