▪ Handle technical support cases as the first point of contact for customers▪ Provide technical training and support to outsourced call center▪ Document support activities (Jira, Confluence)▪ Create maintenance and service instruction documents▪ Provide L3 support in HW upgrade, maintenance, troubleshooting and root casue analysis

Transferred to Microsoft Mobile (China) after Microsoft acquired Nokia. Job title changed from QDM to SQM, but no change in job function. Please refer to QDM at Nokia.

• Implement program CQP and quality target setting at supplier, drive supplier to meet quality and availability targets, ensure corrective and preventive actions implementation at supplier.• Drive technology implementation and verification in supplier side in cooperation with internal stakeholders.• Lead process assessment, technology capability assessment and NSR assessment covering plastic and metal manufacturing processes, assembly and test processes.• Manage supplier quality performance review and scorecard evaluation.• Manage supplier development projects and drive continuous improvement at supplier.

• Supplier capability development and assessment for Nokia Manufacturing Requirements in Subassembly and Engine Outsourcing.• Supplier test capability and competence development in Engine Outsourcing.• Nokia Global Process and Strategy review, release and implementation in Subassembly Outsourcing suppliers.- Subassembly Production Test Strategy- Subassembly Production Test Requirement and Test Guidelines for Suppliers- Subassembly DFM Requirement, Metrics and Target Settings- Subassembly DFM Collaboration Model - Subassembly process control • Subassembly OLS Plan Process development and implementation• Supplier DFM competence and capability development and implementation

Work as Test Manager, head Test Engineering team in Nokia Beijing R&D that performs verification tests, both on pilot in R&D test environments, and large scale productions at manufacturing sites around the world, participate in the global test engineering steering group along with test managers from other R&D sites.• TE resources and budget planning, competence development, targets setting and performance review.• Global test strategy development and local implementation management to ensure an optimal planning of test execution in relation to the demands of R&D and production.• Set up test environments specific to various mobile phone programs.• Manage test optimization projects, contribute to optimal design for manufacturing with R&D.

Work as Test Engineering Project Leader in Nokia Beijing R&D, lead production test related projects and responsible for test system development and support of product programs in capacity implementation process in various mobile phones projects.• Driving and actively participation the Design for Production Test in partnership with R&D, Manufacturing Solutions, Factory teams and Outsourcing partners• Implementation of new innovative test engineering solutions in Soft- and Hardware• Contribution in specification, optimization and harmonization of production test content and production test work flow• Design, implementation and support of production test systems in various mobile phones projects• Test system development and support of product programs in capacity implementation process• Program Schedules & Test Plan release plans• Test engineering Concurrent Engineering process requirements• TE activities related to Builds, LV & RU support

• Production line configuration and test system investment• ATE test system HW/SW setup, maintenance and improvement• New product introduction• Test team daily operation and performance management