Raymond Leslie, Pspo Email and Phone Number

• Interview cross-functional business leaders to identify a projects data requirements, extract datasets (big & small) from multiple disparate source systems, transform & enrich the data to meet user requirements, and load into a data model intentionally designed to create visualizations for effective story-telling & data-driven decision making• Support the Global Customer Service Organization by providing & presenting both ad-hoc & standard financial reporting dashboards which highlight relationships & performance gaps between regions & sub-segments• Collaborate with each Regional Customer Service Organizations sales & commercial finance leads to identify and share best practices and to standardize regional reporting procedures which streamline the reporting of global key performance indicators (KPIs)• Analyze Customer Service pipeline opportunities within both standard and custom Salesforce objects to identify and visualize over time the variances between Dematic’s pipeline, forecast, budget & 5-yr strategic plan• Enrich analyses by joining additive dimensions such as geographic information to visualize where opportunities exists and who’s driving performance gains and/or losses for each KPI• Monitor Salesforce opportunity metrics including revenue; gross profit; gross profit margin; days in each stage; conversion rates between stages; win, hit, close & engage rates by sub-segment and/or region to make recommendations for opportunity prioritization to ensure attainment of KPIs• Identify/load installed-base (customer) data attributes into a 3rd party management tool that enables new sales opportunity/lead identification and capture, increases customer retention/penetration and strengthens customer relationships

• Own all pricing (revenue management) responsibilities across multiple product lines within Dover Food Retail• Develop and manage list prices, discount structures, and pricing processes while maintaining thorough involvement with day-to-day customer quoting activity • Conduct reporting, forecasting and analyses required to identify improvement opportunities to the organizations pricing strategy• Use Power Query to extract and mesh data from multiple data sources and load into a data-model and PowerPivot to develop measures that answer questions of the model • Work cross-functionally with finance, sales and product management to understand the internal and external factors impacting operations and to gain insights into how to optimize margins for the organization

• Provide financial/performance reporting to support Elavon’s Sales, Marketing and Product business lines• Introduced the Power BI stack to the FP&A team and provided coaching to those interested in learning• Analyze trends and develop forecasting models and assumption sets to project historical data into the future• Write SQL to extract data-sets from our data warehouse, use Power Query’s “M” language to apply complex transformations to the data-sets, then write DAX in PowerPivot to ask questions of the data which allowed us to reliably forecast KPI’s including Volume, Transactions, DIA (discount, interchange & assessments), etc.• To assist leadership with personnel decisions I built a statistical sales rep attrition model that divided reps into 3 tiers (sub-par, par & above-par) based on performance metrics then forecasts sales rep attrition amongst each tier• Used a DAX pattern to forecast customer attrition, conversion and retention• Track Act vs Plan/Fcst, manage GL accounts & identify revenue growth and margin expansion opportunities

• Develop profit and expense reports and presentations for senior management upon evaluating financial performance data to determine the efficiency of our processes and the effectiveness of our human and capital resources• Query data regarding financial metrics from UPS’ financial data-mart via the Siebel Analytics user-interface (Oracle Business Intelligence tool) to answer questions posed by ad-hoc requests or to generate standard reports• Query customer specific data to calculate operating ratios by creating profit analyzers• Utilize text parsing software to breakdown and analyze customer invoices• Created a database to house the financial metrics of newly signed contracts• Cancelled 500+ non-producing customer contracts eliminating a minimum of 500 truck stops/week where UPS incurred the expense of sending a driver to a location to pick-up 0 packages• Created database to track historical overtime results and detect underperforming entities• Provides management with the insight needed to accurately plan headcounts and reduce overtime• Address non-compliant customer contracts with the appropriate Account Executives and Sales Managers• Provide Sales Managers with Account Executive performance reports to assist them with creating positive changes in the behavior of their personnel• Conduct interviews to acquire data needed to complete variance analysis for accounts with actual expenses exceeding planned expenses and for customers whose actual revenue spend is below what was targeted• Pull and interpret credit reports from Dun & Bradstreet• Interpret customer contracts (incentive agreements) to calculate incentive rebates• Liaison between UPS Account Executives and our accounts receivable/collection departments• Resolve customer disputes and attain payment of overdue invoices• United Way District Finance Coordinator (2011-2012)• Organized fundraising events to assist the district in meeting our $2.4M fundraising target

• Transport trailers to and from different bays across the UPS property in a safe and timely manner while utilizing a radio to keep the dispatcher informed of my circumstances

• Communicate current status updates in a timely manner to management, low volume sorters, loaders and other package handlers• Successful informal leader of 12+ co-workers at UPS striving to keep operations running without interruption• Acknowledged as the employee of the month at UPS for outstanding productivity and leadership skills• As a member of the safety committee I worked to ensure that UPS employees abide by all rules and regulations set in place which aim to facilitate a safe and secure work environment

• Record, scan, reconcile, remotely deposit and post debtor paymentsDebt Collection Specialist • Collect defaulted federal student loans on behalf of the U.S. Dept. of Education