Customer Service Representative
CurrentExtensively utilize campaign management software systems such as Rainbow and Andar to enter pledges, add and update donor/agency records, and perform donor merges.Coordinate campaign report form process; deliver and retrieve campaign report forms from lock box, verify and record receipt of each campaign report form, and verify that each campaign report form is thoroughly completed.Reconcile campaign report forms and campaign envelope logs against envelopes entered into campaign management system.Verify, file and retrieve campaign correction notices, campaign report forms, campaign envelope logs, and pledge forms with strong attention to detail.Track, follow up and resolve campaign correction notices to ensure the agency receives donations and the donor is accurately deducted, charged, etc.Respond to inquiries related to donor pledges and designations; provide internal and external customer service and support for inquiries.Coordinate and manage daily internal mail process from beginning to end; pick up, accept, process and deliver mail.Chauffeur top executives to and from meetings in company vehicle.Provide back-up support to front desk receptionist; utilize communication skills to answer incoming phone calls and direct the caller to appropriate party.