Support the department with up-to-date knowledge regarding helpdesk activities and current department projects.Maintain in-depth knowledge of all applications and IT-related processes.Resolve user-reported problems that have been escalated by other staff using available tools and following procedures and policies.Participate in major IT projects as needed, such as new infrastructure deployment.Act as a liaison between clients and internal staff to assure accurate problem interpretation. Maintain communications with both parties during the problem resolution process.Escalate problems and/or concerns to appropriate management in a timely manner.Set up new hardware, software, and user access accounts in accordance with company standards.Monitor and maintain hardware and software applications, including workstation operating systems, antivirus, and all business-related applications.Participate in providing users with additional knowledge through planned classes, lunch/learns, etc.Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulationsConsistently support and demonstrate the company mission and values

• Updating of Active Directory, deletion of old accounts, updating of current accounts, and creation of new accounts and objects.• Provide administrative and technical support to field staff support on troubleshooting and documentation steps taken using a web-based ticket tracking system.• Work with IT support team to troubleshoot machines and other devices.• Repaired basic and advanced PC issues: For example, program errors, viruses, malware, spyware, security, OS issues and hardware malfunction.• Provide on-site deployment of laptop and desktop computers per client specifications, assuring proper setup and functionality of all computers and network equipment.• Update tickets and provide status updates and follow up on resolutions to customers• Monitors email, phone and company message systems for alerts to properly diagnose and resolve issues• Manage and support full suite of applications in Office365 including Exchange, SharePoint, Skype for Business.• Video and audio record monthly board meetings at the campus.• Utilize video editing software to edit board meetings, and upload them to Public Access television.• Set up A/V equipment for events taking place around the campus.• Provide after business hours IT support for all college campuses. (On-Call rotation)• Document all user issues in ticketing system. (Blackbelt)

• Receives telephone calls from users having problems using computer software and/or hardware. Determines severity of and escalates if necessary.• Consults with the Desktop Support team to identify the next issue to be addressed, and works towards resolution by given target date.• Talks to users to learn procedures followed and source of error.• Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.• Talks with co-workers to research problem and find solution.• Assists Sr. Desktop Support Analyst in resolution of issues if necessary.• Manages major/minor projects such as hardware and software upgrades.• Calls software and hardware vendors to request service regarding defective products.• Reads trade magazines and attends computer trade shows to obtain current information about computers.• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.• Writes or revises systems support policies and procedures.• Installs microcomputers, software, and peripheral equipment.• Conducts office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis.• Proficient knowledge in Windows OS, Mac OS, AIX, Microsoft Office and networking fundamentals.

As a Site Operations analyst, I perform and oversee 24-7 Level 1 and 2 support for application, infrastructure, functionality, and overall customer experience support activities for the footlocker.com sitesDevelop and maintains a close and effective working relationship with the business community, understanding their informational and operational needs. Regularly reviews the overall e-commerce experience across all sites. Receives telephone calls/ ITSMs from users having issues or concerns with the websites or the e-commerce systems and determines severity of issue and escalates if necessary.Will work with IT supervisors to coordinate production issue resolution in a timely manner.Trouble shoots/ monitors the extract/import process and coordinates resolutions as needed.Coordinates enhancements and resolutions of production issues to the Guidance Admin tool. Supports the product launch process by moderating launch calls and communicating results via email. Coordinates visibility of post launch issues or suggested improvements to the launch process. Assists with tracking and testing production issues or site enhancements logged that directly affect the maintenance build.Acts as day-to-day communications liaison with select 3rd party technical vendors to facilitate issue resolution, assure proper implementation of services and to continue ongoing optimization of tools and services available.Assist Ecommerce System Supervisor with security and compliance updates.

Develop SEO strategies to grow traffic and revenuePerform in-house link buildingDevelop and analyze all web traffic using Coremetrics and Webmaster Tools as well as other analytical tools.Recommend structural and keyword focused content related to our sites.Design SEO reports for team to use for analysis

Develop SEO strategies to grow traffic and revenuePerform in-house link buildingDevelop and analyze all web traffic using Omniture and Webmaster Tools as well as other analytical tools.Recommend structural and keyword focused content related to our sites.

Web + Paid Search SEM/SEO Operations) Total ownership and management of a multi million dollar account. Hp (Hewlett-Packard) Direct client contact for all account request and technical issues Collection and analysis of weekly and daily reports for client meetings on account statusLOCAL LAUNCH/R.H. Donnelley

Web + Paid Search SEM/SEO Operations) Ensure accuracy for web sites, microsites and PPC banner ad placements Conduct cross browser testing for both MAC and PC platforms; Internet Explorer, Firefox, Safari Collaborate with QA team to provide documentation for performance Review accounts to make sure that they are built to company standardsMake changes to poor performing accounts e.g keyword optimization, Ad Group optimizationProvide feedback to the PPC analyst based on the performancePresent cases and feedback to the analyst and team supervisor on performance and quality scoreLOCAL LAUNCH/R.H. Donnelley

Manage 300 paid search accounts per month for advertising platforms such as Google and Yahoo and MSN.Build roughly 10-15 new advertising campaigns per day with an emphasis on ROI and ranking.Composition and optimizations of Ad content, and keywords for these campaigns to help rank in both paid search as well as natural.