Raymond Paton Email & Phone Number

Ottawa, On, Ca

Ottawa, Canada Area

Lead global initiatives to improve supply chain processes and costs. Manage Thailand factory driving improvement in working capital, quality & on time deliverySignificant Contributions- 8% year over year global logistics cost improvement- 52 point margin improvement on low cost accessory items.- Defined and led Supply Chain strategy for US Tariff response- Responsible for revenue recognition assurance and reporting

Harrisburg, Pennsylvania Area

Create and lead implementation of the corporate and operational vision ensuring improved customer service, profitability and reduced cost. Lead all aspects of customer service, logistics and technology for three lines of business. Ensure expectations are met for e-Commerce customers, trade sales and third party logistics customers. Significant Contributions:- 20% improvement in variable warehouse costs - Implemented e-Commerce shopping cart with wing to wing order fulfillment process integration.- Expanded customer service availability to 7/24/365

Waukesha, Wisconsin, United States

Direct operating procedures to maintain focus and accuracy of the supply chain on inventory management practices, fulfillment excellence and logistics execution. Establish operating mechanisms and standards for reporting and measuring inventory and fulfillment performance across 10 diverse P&L organizations. Significant Contributions:- Managed global logistics spend of over $180 million.- 1 year over year inventory turns improvement on more than $400M worth of inventory - $7M global logistics cost improvement - 20% improvement in LATAM S&OP- Reduced global fulfillment footprint by 40 sites through supply chain network optimization

Waukesha County, Wisconsin, United States

Provided leadership to teams with specific responsibility for global transportation analysis and reporting. Forged and maintained long-term relationships with global suppliers to ensure contractual requirements were met. Established operational parameters and metrics for tracking logistics savings and costs. Organized and managed executive projects and operational assessments.Significant Contributions:- Directed the development and enforcement of Oracle OTM global transportation management system.- $8M improvement in global heavy weight air spend- 15% global transportation cost reduction

Waukesha, Wisconsin, United States

Applied Lean methodologies in leading NPI, Engineering, Supply Chain, Installation teams and US Logistics providers in customer site delivery and installation improvements. Significant Contributions:- 50% reduction in packaging waste for onsite customer deliveries- Decreased total process turnaround from 89 days into 2 days for missing in shipment claims.

Atlanta, Georgia, United States

Led a team of 74 union associates and 10 managers across two dispatch call centers to ensure on-time dispatch of field technicians. Created and executed on business plans using technology, process development and organizational realignment to achieve objectives.Significant Contributions:- Maximized first-time technician dispatch accuracy by 200% through data analysis leading to improvements in organizational structure, processes and tools.- Developed results based rewards and recognition program for front line employees. - Integrated service parts delivery with new technician dispatch practices to improve customer satisfaction and meet contractual requirements.

Denver, Colorado, United States

Spearheaded teams accountable for implementation of business transformation strategy. Handled supplier contract negotiations to ensure compliance with strict cycle count and inventory accuracy metrics. Collaborated with third party logistics providers to improve conformity and accuracy. Developed a team responsible for key metric reporting and internal audit compliance.Significant Contributions:- 14-point improvement in fill rates and determined 33% excess on inventory. - Responsible for leading long range business planning and implementation across material planning, sourcing and forward and reverse logistics service operations.- Implemented improved inventory controls and audit procedures.

Markham, Ontario, Canada

Directed the implementation of SAP Inventory and Order Management modules. Spearheaded the development of SAP configuration and legacy data migration. Built business structures and network to promote 7/24/365 access to service parts throughout Canada. Led a team of 6 customer service representatives. Responsible for materials purchases, inventory control and accuracy. Significant Contributions:- Established the country customer care center for order management, billing, collections and inventory control. - Partnered with third party logistic vendors in establishing key performance indicators- Successfully managed the transition of $3M worth of inventory from Avaya-owned warehouse to third party warehouse without disruption to the business.- Directed an inventory reduction of 20% through analysis and coordination with finance, sales and manufacturing.

Toronto, Ontario, Canada

Led a team of 11 distribution center employees. Responsible for establishing and maintaining key performance indicators. Directed all activities related to the daily operation of the national distribution center. Significant Contributions: - Established formal cross-training program and internal career plans for full time employees.- Led the integration of two distribution centers as part of an acquisition.- Directed the annual wall to wall physical inventory and implemented a cycle counting program.- Created standard operating procedures and work instructions for each distribution center function.

Bachelor Of Science (B.S.), Business

Advanced Management

Activities and Societies: Completed Advanced Management training at GE Corporate training centerin Crotonville, NY.

Supply Chain Management

Activities and Societies: Completed APICS Basics of Supply Chain Management Course