Raymond S. Email & Phone Number

Wilkes-Barre, Pennsylvania, United States

• Train, guide and communicate with a team of 34 operators to assign and schedule personnel, monitor progress and coordinate strategies to ensure on time production. • Report directly to upper management weekly to explain production processes, provide updates on production successes and escalate issues to ensure they are resolved quickly. • Ensure all product passes quality control checks through all stages of production to ensure compliance with customer expectations and regulations. Collaborating with Quality Assurance when issues do arise.• Encouraging the team to participate in continuous improvement to improve areas and processes in our facility to increase efficiency. Led multiple projects and am a Certified Kaizen Leader as well as other certifications involving continuous improvement. • Generate daily reports that updates upper management on current state of production as well as daily shift handoff reports to peers. Helped create the current report used daily by all shifts to send out daily production numbers to all levels of management in our facility. • Coordinate with EH&S to maintain all safety standards as well as coaching all operators on monthly training topics provided by EH&S. Member of the incident review team, emergency response team, and OSHA health and safety certified. • Monitor the attendance and labor charging of all operators using various reports coaching or escalating operators that do not follow the standards.

Jenkins, Pennsylvania, United States

• Streamlined inbound operations, optimizing workflow across 32 doors and 30+ associates, leading to enhanced efficiency and productivity.• Coordinates truck assignments and allocating associates appropriately to specific tasks to maintain a balanced workflow for the associates so tasks are completed in the most efficient way possible. • Partnered with corporate leadership to develop comprehensive SOPs for receiving dock, focusing on safety protocols and key performance indicators.• Working in partnership with the safety team to start new safety initiatives within the DC, coach associates on safe behaviors, maintain a safe work environment, and implement corporate quarterly safety focuses. • Responsible for implementing and maintaining a solid foundation of coaching and training for all associates as well as new hires.• Trained and certified for multiple pieces of heavy machinery such as the Pacer with different attachments and the Electric Pallet Jack. • Responsible for continually monitoring KPIs for all associates to ensure a high level of productivity and taking appropriate action to remedy any deficiencies using either coaching or disciplinary actions.• Responsible for auditing product orders and researching any discrepancies to solve problems that arise to maintain a high level of accuracy to limit any shrink. • Coordinates with leadership to ensure an open and swift line of communication so all priorities are completed in a timely matter.

Wilkes-Barre, Pennsylvania, United States

• Led a diverse team of 15 sales associates in the computing department to attain and exceed department sales goals set by Microsoft which resulted in the department finishing top 10 in the company consistently. • Developed and implemented training tools for the Microsoft brand tailored to training and coaching both new and existing associates. A strong focus was on new program and product offerings. Implementation was instituted on a companywide level.• Headed the sales floor as a leader during stretch assignments. During this time, I strived to improve communication between the leadership team and the sales floor, provide conflict resolution with both customers and associates, and follow the start, stop, continue feedback system with other leaders to discuss opportunities for improvement.• Fostered fruitful relationships between Microsoft district managers and leadership within my store. • Provided a world class customer service experience by developing rapport and trust with each and every customer ensuring the highest quality of satisfaction and creating repeat clientele.• Responsible for maintaining the sales floor in accordance with Microsoft`s standards from planograms to cleanliness while constantly down stocking so product is readily available for the customer. • Experienced in deescalating volatile situations with customers and turning a potentially negative interaction into a world class experience.

Wilkes-Barre, Pennsylvania, United States

• Expanded my skillsets with different stretch assignments given to me by the store leadership to help me gain insight and skills necessary to make the next step up into a leadership role. • Found creative solutions to resolve a variety of needs for our customers and establish a friendly report to ensure repeat business with positive reviews. • Used in depth metric tracking systems to ensure I am hitting all the required sales goals while also looking for areas that can be improved. • Maintained cleanliness and safety expectations per Best Buy SOPs to not only make sure our area was safe but also clean to provide a world class customer experience. • Learned how to deescalate tense situations whether it be with an associate or a customer to make certain a positive outcome using a variety of different conflict resolution skills.