Raymond C. Email & Phone Number

Passionate Interdisciplinary Innovator and Team PlayerFrom a solid foundation in Science, Business, and Engineering, I've forged a career at the crossroads of technical expertise and strategic thinking. I bring a unique blend of skills, from spearheading entrepreneurial ventures to contributing to groundbreaking research projects. My journey has honed my skills in strategic thinking, technical execution, and fostering positive working environment.Fluent in Chinese Mandarin, English, and Taiwanese, I excel at building cross-cultural collaborations and expanding global networks.Let's connect and explore how we can synergize strengths to drive progress in this dynamic landscape.

• 

  Field Application Engineer

  Dynascan Technology, Inc.

  Apr 2024 - Present - Irvine, California, United States

  • Build and maintain strong relationships of key clients, acting as the primary technical liaison to address concerns and gather feedback.• Leverage AI tools to optimize case management and technical support processes, enhancing efficiency and accuracy in issue resolution• Create detailed technical reports and service logs, documenting customer interactions, troubleshooting steps, and resolution outcomes• Optimize system performance by reconfiguring hardware and firmware to enhance efficiency and reliability• Provide post-sales support, including installation guidance, configuration assistance, and ongoing maintenance• Collaborate with vendors and third-party service providers to resolve technical issues and implement solutions• Conduct technical training sessions for clients and internal teams, ensuring thorough understanding and effective use of the products