Responsible for enterprise-wide Talent Management solutions including transition to a skills-based organization, performance management, succession planning, talent review, assessments, coaching, mentoring, and more.

• Executing learning support for a range of business-critical Transformation initiatives• Implemented new technology-based learning providers including Degreed learner experience platform, LinkedIn Learning, Udemy, and O’Reilly Safari• Implemented new Learning Team model driving efficiency of program development and delivery• Created curated curriculum for technical sales roles serving State Street’s 60 largest clients

Create and execute learning strategy across the global IT organization with a focus on emerging technologies including Cloud, Cognitive, Robotics Process Automation, etc.

Lead strategic alignment, change management, and communications across learning and talent management practices

Accelerate business productivity and effectiveness through enterprise talent management solutions.• Conduct executive leadership succession planning process for board of directors• Implement enterprise-wide talent review focusing on senior leaders• Lead performance review process revamp featuring ongoing performance discussions and elimination of ratings• Define new career management philosophy and process including career assessment and development tools• Drive initiative to strengthen focus on underwriting culture in order to attract and retain critical talent

Lead talent development strategy for the enterprise, including supporting more than 1500 stores in North America.• Created 3-year learning & development and career path strategy focused on building talent development infrastructure for US stores• Launched talent assessments for all store management positions. Completed assessments used to identify high potentials and create individual development plans• Introduced comprehensive onboarding programs at the corporate office and in stores• Manage delivery of leadership development programs for stores and the corporate office

Provide talent management strategy supporting global sales organizations. • Oversee program to export US best practices to new sales teams around the world, resulting in sales growth in Europe and high growth markets. • Introduced strategy to reduce 60% turnover rate of entry level contract sales employees. Strategy included competency model development, applicant assessments, exit interviews, compensation reviews, on boarding approach, and measurement.• On track to speed time-to-fill rates, shorten ramp time of new sales employees, and drive retention through candidate assessments.• Delivered merchandising and sales career path strategy, strengthening talent pipeline and succession planning.• Deployed software-as-a-service learning management system to 40,000 store employees increasing productivity, reducing trouble tickets, and expanding training compliance.• Serve as key member of Talent Management governance team responsible for implementing new succession planning, performance management, and LMS enterprise strategies.• Provide technical training for 600+ IT employees in North America and Europe, supporting world’s 2nd largest eCommerce organization.

Led strategy and implementation of enterprise-wide management development, corporate new hire orientation, US retail training design, sales and operations training, and international training. • Started online product knowledge training for 40,000 US retail employees, delivering 30% increase in featured product sales over 5 weeks. Control group tests showed an 8.4% per store per week sales increase resulting from product knowledge training.• Founded satellite-based learning at Staples by overseeing installations, developing curriculum, and serving as on-air talent. Saved more than $1 million annually through travel cost reductions and vendor funding.• Rolled out Peak Personal Performance program to more than 3000 Staples associates on 4 continents in 2 years, driving improvements in employee engagement.• Developed and delivered International Manager Xchange Program for new Chinese, Taiwanese, East Indian, European, and South American high potential employees. Program graduates secured largest government contract ever in Brazil, exceeded aggressive sales targets in Germany, and launched new Chinese business growing at double-digit rates.• Co-designed and implemented management program for 125 IT leaders and 500+ IT individual contributors.• Managed online training partners including SkillSoft, Element K, and CCS Cyberscholar to deliver technical reference materials, management development, and software and product knowledge training.

Led employee communications, corporate portal/intranet, learning technology (eLearning, web-based training, and satellite), and IS/IT training. Supervised 3 managers and led team of 14 employees. • Served as strategic business owner for award-winning company intranet delivering documents, tools, and applications to over 40,000 North America and European users. Set portal strategy and provided ongoing communications and marketing:o 1.9 million hits per day and more than 10,000 unique visitors per week.o Visits lasting 13.5 minutes with 53% of visitors accessing the portal 10+ times weekly.o More than 80,000 searches per month and nearly 60,000 document downloads per week.• Wrote announcements, speeches, letters, and scripts for CEO and executive team. Hosted live satellite employee communication programs with company leaders.• Published monthly electronic newsletters and quarterly 4-color employee newsletter, provided daily corporate email communication, and supported company-wide employee videos and meetings three times annually.

Established $1 million+ vendor-funded satellite broadcasting training and communications network. Began with 40 satellite receive sites and grew to more than 1,500 sites in North America.

Created first computer-based training programs for Staples. Sourced and partnered with external vendors for program design, development, and delivery.

Managed all phases of production of educational films and video, from conception to post-production.

Produced and directed live multi-camera studio and remote cablecasts. Provided instruction for residents interested in television production.

Assisted in concept, design, and layout of animated 35mm film trailers for national cinema chains.