Raymond Stokes Email & Phone Number

San Antonio, Texas, United States

Monitoring operations, servicing servers, network and telecommunication equipment in data centers and other organizations. Monitor data center infrastructure, servers, and computer networks for issues from a centralized location.

• Responsible for providing first-level Service Desk support services to all (300,000+) users of Military Health Systems (MHS) which requires familiarity with the supported applications and desktop support within the MHS.
• First-level support of all inbound calls, generating an Incident for all new issues.
• Accurately logging, ticketing, and tracking/owning all incidents.
• First contact resolution of desktop issues or follow proper escalation procedures
• Provide accurate, timely, and professional resolution on all supported issues.
• Provide a high level of professionalism and customer service.

Respond to technical service hardware requests that are break/fix incidents through Service Now ticketing. Support Dell, HP, notebook, desktops, and monitors. Resolve end user questions or problems in the areas of functionality and technical troubleshooting. Take responsibility for additional follow-up as required to ensure service is fully restored and.

Maryland, United States

Provide desk side support to computer hardware, software, and other electronic or mechanical devices including clients, servers, and legacy systems. Perform all information assurance activities at the site to fulfill the Local Element role, to include Electronic Key Management System (EKMS) requirements (Applicable to the Cyber Security Specialist labor.

Afghanistan

Manages unit hand receipts, perform asset adjustment, lateral transfers (DA form 3161), and update authorizations on the property book, request equipment items, follow-up and cancel supply transaction, post supply status and receipt information to the activity register, create and print hand receipt, property book and activity register reports. Perform.

Afghanistan

Performs general equipment FOI (Found on Installation) inspection and prepare necessary documentation (automated and manual) to account for property through hand-receipt holder level. Possess knowledge of standardized supply regulations, policies, procedures or other written or verbal instructions relating to receipt and/ or issue of stock or property.

Afghanistan

Assists in the receipt, storage, documentation, processing and delivery of all expendable and durable supplies. Crosschecks Authorized Stockage List (ASL) to determine the most suitable choice of NSN to requisition an item. Interacts with a variety of departments and various customer contacts to ensure accurate and timely processing and record keeping. May.

Fort Bragg, North Carolina

Receives items from CRP, UPS, FedEx and other vendors. Unload incoming trucks. Process inbound Materials using SAP software. Receives less than truck load (LTLs) earmarked for the SSA (Supply Support Activity). Place parts in required bins and annotate material receipt shortages/ overages.

Fort Bragg, North Carolina

First coming to Fort Bragg, North Carolina straight out of basic training, Advance Individual training, and Airborne training I became apart of the last iteration of 4th Brigade Combat Team 782nd which disbanded in 2015. Coming into my first duty station I learned the basic fundamentals of warehouse operations consisting of parts turn in, receiving parts.

Fort Bragg, North Carolina

Time in as a soldier in the United States Army helped mold me into the great leader I am today. Time management was key to being in the active duty service, especially when it comes to accomplishing any mission at hand. Learning the ins and outs of warehouse fundamentals from Fort Lee, Virginia was a huge accomplishment and a great training place for.

Technical Certifications, Information Technology

Opportunity to obtain CompTIA Mobility+, CompTIA A+, CompTIA Server+ ,MTA Fundamentals, MTA Mobility and Devices MTA Security.

Some College, Computer Programming