Raymond Bruce Email & Phone Number

College Station, Tx, Us

Remote

Texas, United States

• Resolved insurance claim issues for medical providers, ensuring accurate and timely resolutions.• Provided detailed member benefits and exclusions, enhancing customer understanding and satisfaction.• Advised on prior authorization requirements, streamlining treatment processes and reducing delays.• Utilized multiple software platforms like Facets and Genesis Agent Workspace for efficient task management.• Checked CPT codes to ensure correct billing, minimizing errors and improving provider relations.• Cultivating customer service skills through comprehensive training program. Embracing new challenges and adapting to dynamic healthcare industry demands.• Analyze complex insurance claims, leveraging Facets and Genesis Agent Workspace to ensure accurate resolutions and enhance provider relations.• Guide medical providers through claim issues, offering detailed explanations of member benefits and exclusions to enhance understanding and satisfaction.

Texas, United States

• Produced outstanding customer service by assisting customers in placing orders• Set up order returns• Offered reasonable solutions to make up for order errors. • Used keen investigative skills to help resolve issues withorders. • Collaborated and communicated effectively with colleagues/3rd party companies to resolve customer issues• Telecommuted from a virtual work environment (VDI use)• Utilized and navigated Oracle Cloud, PureCloud, and IBM Sterling systems efficiently to assist our customers• Empathised, used effective listening/communication, and connected with customers to understand their needs, ultimately building incredible rapport• Ensured that my customers were handled with care, making sure they knew we were there to help them in any way we could to assist them with the reason for their call• De-escalated upset customers effectively, ensuring they were heard, and taken care of• Investigated shipment transit issues with USPS and FedEx

Waxahachie, Texas

• Stocked books/store merchandise• Helped students buy the materials/books needed for classes• Boxed up old textbook editions to send back to Publisher• Processed payment transactions at cash register

Ennis, Texas

• Took inbound technical support calls• Provided outstanding customer service to help investigate and• Utilized several programs simultaneously to provide a steady and efficient workflow• Built supurb rapport with clients and worked with adjusters

Red Oak, Tx

• Culled produce as needed• Ensured that produce was adequately stocked• Followed proper sanitation protocols/procedures• Built helpful rapport with customers helping them navigateproduce as needed• Always asking if they need any help• Documented and dumped rotten and spoiled produce daily

Waxahachie, Tx

• Actively filled prescriptions, filled medication racks, and followed proper sanitation and protocols• Maintained a steady workflow in a very fast pace environment• Checked customers out at the register/drive-thru andprovided outstanding customer service in doing so• Asked patients if they needed consultations when needed• Proficiently navigated RXConnect OS• Followed all HIPPA related laws, rules, and regulations• Communicated efficiently with co-workers• Resolved insurance claim related errors

Waxahachie, Tx

• Maintained a driven and productive workflow to pick/pack/ stock product• Used and Utilized the AS-400 workstations• Audited, documented, and corrected picking errors• Lifted totes/boxes that weighed up to 50 lbs• Communicated effectively with co-workers to build a solid team• Utilized the use of RF units, and became very familiar with the OS to scan product boxes/tote tags when needed• Met vigorous physical demands up to 12 hours a day despite severe mobility condition

Hutchins, Tx

• Cooked meats on an industrial grade grill and ensured proper temperatures/followed proper cooking times• Put together meals according to what customer orders/ dressed a wide variety of sandwiches• Followed proper sanitation/housekeeping procedures• Constructed meal boxes• Provided outstanding customer service• Proficiently swapped between grill/board/registers

Education record

Associate’S Degree, Biology/Biological Sciences, General, 3.875 (Out Of 4.0)

Activities and Societies: Honor Societies: Phi-Theta Kappa eligibleCredits: 32 (out of 64) credits completed

High School Diploma

Activities and Societies: Creative Writing Theater Arts

High School Diploma