Raymond Williams Email and Phone Number
Raymond Williams work email
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Raymond Williams personal email
*Skilled in developing high-performing teams and successfully collaborating cross-functionally to implement business objectives, enhance workflow efficiency, increase revenue and improve customer/client satisfaction.* Dynamic trainer and team coach skilled at coaching teams on delivering optimal results, brand messaging and quality serviceCORE COMPETENCIESGuest Relations Management • Dashboard Development • Training • Escalated Issues ManagementProcesses & Procedures Documentation • Project Management • Vendor Relations • Stakeholder Management • Policies, Laws & Regulations Compliance • Performance Improvement • Contact Center Operations
Porsche Financial Services, Inc.
View- Website:
- porsche.com/usa/pfs
- Employees:
- 364
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Porsche Financial Services, Inc.Nashville, Tn, Us
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Account Resolution Operations ManagerPorsche Financial Services, Inc. Jun 2023 - PresentAtlanta, Georgia, Us
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Regional Manager, Regulatory OperationsCarvana Feb 2022 - Feb 2023Tempe, Arizona, UsResponsible for the Title and Registration teams for Tennessee, Alabama, Kentucky and Virginia which process an average of 1500 deals monthlySelect Accomplishments:• Recipient of company’s “Stay Scrappy” award for overcomingchallenges to deliver exceptional results with limited resources• Improved on-time registration completion rate to 98% in six monthsby coaching and re-training associates -
Customer Accounting And Payment Systems (Caps) ManagerCarmax Auto Finance 2019 - 2022Managed associates, vendors, and technology focused on customer accounting and payments processing accuracy for CarMax’s $15B auto loan portfolio.Select Accomplishments:• Increased customer satisfaction and retention since August 2019 by boosting team productivity 28%, enhancing services and process changes based on trends analysis.• Improved leadership through promotion of high-potential associate to manager-in-training, eliminating need to source, interview, and hire external candidate as well as enhancing staff morale.• Expedited payment processing by one day average since December 2019 via smooth implementation of new off-site payment processing vendor.• Led a research project to determine the viability of using robotics to simplify and expedite theoperations workflow throughout the company.• Coordinated cross-functionally to implement Zelle as a company-wide refund option in response tochallenges presented by Covid-19.
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Customer Service ManagerCarmax Auto Finance 2018 - 2019Spearheaded customer service operations, including hiring, training, and mentoring of representatives dedicated to internal and external services excellence. Select Accomplishments:• Minimized customer losses through quick and effective handling of escalated issues while serving as brand ambassador.• Sped up turnaround of customer request 17% in eight months by recommending policies and procedures improvements. • Led promotion of three direct reports in nine months.
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Early Collections ManagerCarmax Auto Finance 2017 - 2018Coordinated associates focused on servicing customers in early stages of collections. Select Accomplishments:• Boosted employee engagement and productivity in six months by revamping department’s incentive program, resulting in top team ranking in employee engagement scores within four-team department.• Delivered financial and time savings of 12 man-hours monthly by driving transition from physical to electronic incentive gift cards.• Led promotion of five direct reports within 15 months.
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Assistant General Manager - District Staffing And Training ResourceGap Inc./ Gap 2016 - 2017New York, Ny, UsDirected recruitment, staffing, training, and allocation of 50 associates committed to exceptional customer servicing. Select Accomplishments:• Reduced onboarding time one week by centralizing district’s new hire onboarding process via streamlining, enhancing consistency across market while reducing payroll costs.• Orchestrated full lifecycle of seamless execution of $1M store remodel in four months.• Oversaw promotion of three direct reports in less than one year. -
Assistant Human Resource Manager/Acting General ManagerBrooks Brothers 2015 - 2016New York, Ny, UsCoordinated operations and staffing efforts with focus on optimizing customer experience. Drove transition of team members from full commission to base plus commission structure.Select Accomplishments:• Built and led talented team of 40 members, achieving high levels of performance and engagement with minimal turnover. • Delivered double-digit sales increase averaging 11% in one year with development of weekly product line training program.• Selected by District Manager and HR business partner to serve as trainer for new store openings. -
Assistant Human Resources ManagerVineyard Vines 2013 - 2015Stamford, Connecticut, UsProvided management and optimization of team performance within company’s second highest-grossing store, introducing new training plans and monitoring team development. Delivered performance reviews and handled employee relations issues.Select Accomplishment:• Selected by District Manager to hire and train team for new store in district based on top performance of assigned staff members. -
Customer Experience SupervisorBanana Republic / Gap Inc. 2010 - 2013San Francisco, Ca, UsManaged human resources functions for store comprised of 100+ employees, generating over $12M revenues annually. Led recruitment, job fairs, hiring, and on-boarding for 11 stores in Atlanta district.Select Accomplishments:• Raised employee opinion survey results 10% by implementing innovative recognition programs.• Improved onboarding by delivering leadership seminars district-wide.
Raymond Williams Skills
Raymond Williams Education Details
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University Of FloridaOrganizational Psychology -
Houston County High
Frequently Asked Questions about Raymond Williams
What company does Raymond Williams work for?
Raymond Williams works for Porsche Financial Services, Inc.
What is Raymond Williams's role at the current company?
Raymond Williams's current role is Account Resolution Operations Manager at Porsche Financial Services, Inc..
What is Raymond Williams's email address?
Raymond Williams's email address is rw****@****ers.com
What schools did Raymond Williams attend?
Raymond Williams attended University Of Florida, Houston County High.
What are some of Raymond Williams's interests?
Raymond Williams has interest in Children.
What skills is Raymond Williams known for?
Raymond Williams has skills like Merchandising, Retail, Customer Service, Store Management, Customer Satisfaction, Sales, Recruiting, Team Leadership, Loss Prevention, Leadership, Employee Training, Visual Merchandising.
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