Raymund Nilo Email & Phone Number

Philippines

Operational Oversight: Manage multiple accounts and business lines, ensuring operational excellence and client satisfaction.Team Leadership: Guide supervisors and team leads, setting performance goals and fostering collaboration.New Vertical Launch: Key role in launching new verticals globally, handling fit-out, recruitment, and team building within 30 days.SOP Development: Create and implement SOPs for process standardization and efficiency.Support Team… Show more Operational Oversight: Manage multiple accounts and business lines, ensuring operational excellence and client satisfaction.Team Leadership: Guide supervisors and team leads, setting performance goals and fostering collaboration.New Vertical Launch: Key role in launching new verticals globally, handling fit-out, recruitment, and team building within 30 days.SOP Development: Create and implement SOPs for process standardization and efficiency.Support Team Building: Establish a dedicated support team for seamless service delivery.Strategic Planning: Develop strategies to meet SLAs and enhance performance.Workforce Management: Collaborate with the workforce team to determine staffing needs.Client Collaboration: Directly engage with clients on implementation and operations, ensuring alignment with their requirements. Show less

Philippines

I led a license plate recognition project using TensorFlow, from image labeling to character recognition. I created an MVP with open-source technology, built the application in Docker containers, and hosted it on Google Cloud using App Engine for scalability.

Baguio, Cordillera Admin Region, Philippines

As the CEO and Founder of Grocerbox, an on-demand grocery and community marketplace, I have been at the helm of creating a platform that revolutionizes the way people shop for groceries, food, and home essentials. My role encompasses a wide range of responsibilities, from strategic planning and business development to operational management and customer engagement.Key Responsibilities:Business Vision and Strategy: I envisioned and founded Grocerbox with the goal of providing a… Show more As the CEO and Founder of Grocerbox, an on-demand grocery and community marketplace, I have been at the helm of creating a platform that revolutionizes the way people shop for groceries, food, and home essentials. My role encompasses a wide range of responsibilities, from strategic planning and business development to operational management and customer engagement.Key Responsibilities:Business Vision and Strategy: I envisioned and founded Grocerbox with the goal of providing a convenient and efficient way for customers to order groceries and essentials from local stores. I developed the business strategy, set long-term goals, and steered the company towards innovation and growth.Marketplace Development: I oversaw the development of the Grocerbox platform, ensuring it offers a seamless and user-friendly experience for both customers and local store partners. This involved working closely with tech teams to build and refine the app and website.Partnership and Vendor Management: I established and nurtured partnerships with local stores, enabling them to reach more customers through our platform. I managed vendor relationships, negotiated contracts, and ensured a diverse and high-quality selection of products for our customers.Customer Engagement: I focused on building and maintaining strong customer relationships. This included overseeing customer service, gathering feedback, and implementing improvements to enhance the customer experience.Operational Leadership: I led the operational aspects of Grocerbox, including logistics, delivery management, and inventory control. I ensured efficient order fulfillment and delivery, minimizing wait times and maximizing customer satisfaction. Show less

Philippines

As the founder of DNC, a digital agency specializing in data entry services, I've had the privilege of leading the charge in establishing and growing our business.

Philippines

Software Development and IT Infrastructure:Enhanced software development and IT infrastructure to support growth through strategic planning and technology implementation.Team Supervision:Led network administrators, IT support, and software development teams, ensuring high-quality work and adherence to best practices.Project Improvement:Optimized in-house projects by identifying enhancements, implementing new technologies, and streamlining… Show more Software Development and IT Infrastructure:Enhanced software development and IT infrastructure to support growth through strategic planning and technology implementation.Team Supervision:Led network administrators, IT support, and software development teams, ensuring high-quality work and adherence to best practices.Project Improvement:Optimized in-house projects by identifying enhancements, implementing new technologies, and streamlining workflows.Talent Acquisition and Training:Recruited and trained new team members, ensuring they were equipped with the necessary skills for effective contribution.Operational Relocation:Managed the swift relocation of operations within 60 days, minimizing downtime and maintaining continuity.Vendor Relationships:Maintained robust relationships with IT vendors, negotiating contracts and ensuring service levels met organizational needs. Show less

Philippines

Operational Leadership: Directed overall operations, ensuring efficiency and effectiveness across various departments. This involved strategic planning, resource allocation, and process optimization.Financial Management: Oversaw financial closing processes, ensuring accurate and timely financial reporting. Worked closely with the chief of operations to develop and refine pricing models.Project Development and Launch: Spearheaded the development and launch of new programs, from… Show more Operational Leadership: Directed overall operations, ensuring efficiency and effectiveness across various departments. This involved strategic planning, resource allocation, and process optimization.Financial Management: Oversaw financial closing processes, ensuring accurate and timely financial reporting. Worked closely with the chief of operations to develop and refine pricing models.Project Development and Launch: Spearheaded the development and launch of new programs, from conceptualization to execution. This included setting objectives, timelines, and resource requirements.Image Review Programs: Launched the first image review programs, which likely involved overseeing the development of systems and processes to review and manage visual content.Application Development: Supervised the creation of GIRS (Global Image Review System) and HRMS (Human Resource Management System) applications, ensuring they met organizational needs and were implemented successfully.Team Management: Managed hiring and team building for finance, operations, and IT departments. This involved recruiting, onboarding, and developing talent to build strong, cohesive teams.Vendor Relationships: Built and maintained relationships with vendors, ensuring high-quality services and favorable terms. Negotiated contracts and managed vendor performance.Client Engagement: Participated in client meetings, providing insights and updates on project progress. Assisted in implementation and testing phases, ensuring client satisfaction and project success. Show less

Philippines

Theme Customization and Development: Modify existing WordPress themes or develop custom themes from scratch to meet specific client requirements. This involves working with WordPress theme frameworks and understanding the WordPress template hierarchy.Plugin Development and Integration: Create custom plugins or integrate third-party plugins to add specific functionalities to websites. This requires knowledge of WordPress plugin development standards and best practices.Site… Show more Theme Customization and Development: Modify existing WordPress themes or develop custom themes from scratch to meet specific client requirements. This involves working with WordPress theme frameworks and understanding the WordPress template hierarchy.Plugin Development and Integration: Create custom plugins or integrate third-party plugins to add specific functionalities to websites. This requires knowledge of WordPress plugin development standards and best practices.Site Optimization: Optimize website performance, including speed and SEO, by implementing best practices in coding, using caching plugins, optimizing images, and ensuring proper use of metadata.Security Measures: Implement security measures to protect websites from potential threats, such as using security plugins, updating WordPress core and plugins regularly, and securing the hosting environment.Content Management: Assist clients in managing their content effectively, including setting up custom post types, taxonomies, and creating user-friendly content management systems. Show less

Philippines

Determine Customer Requirements: Work closely with customers to understand their needs and requirements, ensuring a clear understanding of what they are seeking.Answer Inquiries: Provide detailed information by clarifying the specific information the customer desires, researching and locating the necessary data, and delivering it accurately.Resolve Problems: Address and resolve customer issues by clarifying the problems, researching and exploring potential solutions and… Show more Determine Customer Requirements: Work closely with customers to understand their needs and requirements, ensuring a clear understanding of what they are seeking.Answer Inquiries: Provide detailed information by clarifying the specific information the customer desires, researching and locating the necessary data, and delivering it accurately.Resolve Problems: Address and resolve customer issues by clarifying the problems, researching and exploring potential solutions and alternatives, implementing effective solutions, and escalating unresolved problems when necessary.Fulfill Requests: Complete customer requests by clarifying the desired information, handling transactions efficiently, and forwarding any additional requests appropriately.Sell Additional Services: Identify opportunities to up-sell services by recognizing potential in customer accounts, explaining new features, and enhancing customer satisfaction through additional offerings.Maintain Call Center Database: Keep the call center database updated by entering relevant customer information, ensuring data accuracy and accessibility for future reference. Show less

Computer And Information Sciences And Support Services

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Bachelor’S Degree, Electrical, Electronics And Communications Engineering