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Raymundo Serna Email & Phone Number
Executive Desktop Support Specialist
at
Palo Alto Networks
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Executive Desktop Support Specialist
Location
San Jose, California, United States
Company size
Who is Raymundo Serna? Overview
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Quick answer
Raymundo Serna is listed as Executive Desktop Support Specialist at Palo Alto Networks, a with 17854 employees, based in San Jose, California, United States. AeroLeads shows a matched LinkedIn profile for Raymundo Serna.
Raymundo Serna previously worked as Associate IT Admin at Palo Alto Networks and IT Hardware Specialist at Palo Alto Networks. Raymundo Serna studied at Year Up.
Company email context
Email format at Palo Alto Networks
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Palo Alto Networks
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Profile bio
About Raymundo Serna
As a first generation Mexican American born and raised in San Jose, As the first in my family to pursue higher education, I have always had a pursuit of moving forward, asking questions, and seeking opportunities. I want to continue to bridge the gap for first generation Americans like me and people from my side of the neighborhood and set an example of what success can look like.Currently, I am an Information Technology trainee at Year Up Silicon Valley striving for new opportunities in my professional career. I have learned technical skills such as Business communication, Hardware and Software, Computer Networking, the fundamentals of Linux, and troubleshooting Windows OS. On the soft skills side, I sharpened my leadership, facilitation, collaboration, communication, and time management skills and flourished in these areas of my professionalism. When I'm not immersed in the tech world, I find balance in my hobbies of working out, watching basketball, or catching a soccer game on the weekends. I'm enthusiastic about embracing new opportunities and making a positive impact and the ever-evolving world of tech.First generation Mexican American with a growth mindset and a strong motivation to learn new skills
Current workplace
Raymundo Serna's current company
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Palo Alto Networks
3 roles
Raymundo Serna work experience
A career timeline built from the work history available for this profile.
Associate It Admin
It Hardware Specialist
- Utilized ServiceNow to complete an average of 45 tickets per week.- Complete New Hire, Laptop Refresh, Laptop Replacement, Xerox printer issues, Incident tickets & user walkups for accessories or troubleshoots with their Mac or Windows laptops.- Use Centrify Vault to change users' passwords for remote laptop refreshes and guide them through the provisioning process once they receive their machine.- Imaged 146 Windows machines such as HP and Dell laptops using PXE booting and transitioned the image process via Microsoft Intune.- Wiped and Imaged 145 MacOS MacBooks preemptively to have them ready to deploy for tickets and for the IT Helpdesk team to deploy.- Orchestrated IT's laptop recovery program, from research and development, drafting communications, dispatching test messages, and utilizing ServiceNow to complete laptop recovery.- Lead the onboarding process for new hires, including laptop imaging, credential setup, and provision of necessary equipment such as backpacks and workstations ahead of their start dates. Additionally, provided user support during New Hire Orientation sessions.. - Cross collaborated with the Facilities and Onboarding team to preemptively set up new hire workstations and support weekly employee desk moves.- Supported and guided the IT Helpdesk Support team to assist users in the Tech Oasis with their laptop refreshes and sign them into Okta, JAMF, and Global Protect.- Dispatched over 200 Dell curved 34” display monitors to new hire workstations prior to start date and active employees for weekly desk moves.
Jan 2024 - Jul 2024
Team & coworkers
Colleagues at Palo Alto Networks
Other employees you can reach at paloaltonetworks.com. View company contacts for 17854 employees →
AR
Amitesh Rout
Colleague at Palo Alto NetworksBengaluru, Karnataka, India
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OM
Olivier Melwig
Colleague at Palo Alto NetworksLevallois-Perret, Île-De-France, France
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VG
Venika Gogineni
Colleague at Palo Alto NetworksSan Jose, California, United States
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DT
David Taylor
Colleague at Palo Alto NetworksGreater Reading Area, United Kingdom
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SW
Sean Wang
Colleague at Palo Alto NetworksSan Francisco Bay Area, United States
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YV
Yakov Voloch
Colleague at Palo Alto NetworksIsrael
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IA
Indi Ani
Colleague at Palo Alto NetworksKampung Jawa Lhokseumawe, Aceh, Indonesia
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FN
Frank N. Rocchio
Colleague at Palo Alto NetworksAlpharetta, Georgia, United States
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RM
Rasheed Morad
Colleague at Palo Alto NetworksSouth District, Israel
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ES
Estefany Sanchez Cruz
Colleague at Palo Alto NetworksBarcelona, Catalonia, Spain
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Amitesh Rout
Colleague at Palo Alto NetworksBengaluru, Karnataka, India
View →
OM
Olivier Melwig
Colleague at Palo Alto NetworksLevallois-Perret, Île-De-France, France
View →
VG
Venika Gogineni
Colleague at Palo Alto NetworksSan Jose, California, United States
View →
DT
David Taylor
Colleague at Palo Alto NetworksGreater Reading Area, United Kingdom
View →
SW
Sean Wang
Colleague at Palo Alto NetworksSan Francisco Bay Area, United States
View →
YV
Yakov Voloch
Colleague at Palo Alto NetworksIsrael
View →
IA
Indi Ani
Colleague at Palo Alto NetworksKampung Jawa Lhokseumawe, Aceh, Indonesia
View →
FN
Frank N. Rocchio
Colleague at Palo Alto NetworksAlpharetta, Georgia, United States
View →
RM
Rasheed Morad
Colleague at Palo Alto NetworksSouth District, Israel
View →
ES
Estefany Sanchez Cruz
Colleague at Palo Alto NetworksBarcelona, Catalonia, Spain
View →
3 education records
Raymundo Serna education
Education record
Bachelor'S Degree, Finance, General
Associate'S Degree, Business Administration And Management, General
FAQ
Frequently asked questions about Raymundo Serna
Quick answers generated from the profile data available on this page.
What company does Raymundo Serna work for?
Raymundo Serna works for Palo Alto Networks.
What is Raymundo Serna's role at Palo Alto Networks?
Raymundo Serna is listed as Executive Desktop Support Specialist at Palo Alto Networks.
Where is Raymundo Serna based?
Raymundo Serna is based in San Jose, California, United States while working with Palo Alto Networks.
What companies has Raymundo Serna worked for?
Raymundo Serna has worked for Palo Alto Networks.
Who are Raymundo Serna's colleagues at Palo Alto Networks?
Raymundo Serna's colleagues at Palo Alto Networks include Amitesh Rout, Olivier Melwig, Venika Gogineni, David Taylor, and Sean Wang.
How can I contact Raymundo Serna?
You can use AeroLeads to view verified contact signals for Raymundo Serna at Palo Alto Networks, including work email, phone, and LinkedIn data when available.
What schools did Raymundo Serna attend?
Raymundo Serna studied at Year Up.
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