Rayna Mccarthy (Nee Mackenzie) Email & Phone Number

London, England, GB

London Area, United Kingdom

Established and led a strategic high profile transformation programme with a multi $m budget, to redesign the pensions re-registration and transfer process, to reduce both costs and risks and to improve end to end customer experience. Programme managed a multi workstream transformation across a c.200 head cross functional technology, operational and change.

London, England, United Kingdom

Responsible for steering both the strategic change and people agenda for a multi functional team of c500 colleagues across the global COO functions. Leading with an exceptional colleague, customer and commercial focus. Successfully expanded the business into a new overseas jurisdiction, through strong leadership, management of risks and beneficial.

London, United Kingdom

Directing a multi functional team of c40 colleagues, managing change from inception through to effective delivery across all retail channels. Responsible for directing significant colleague and customer transformation programmes delivering to Barclays UK top priorities.

Overall accountability for boundary spanning, strategic change initiatives across Barclays retail division. Supporting the development of a clear case for change, desired outcomes, accurate scope, defining and establishing clear roles and decision making. Successfully led the business through the immediate volatility impacts of the recent referendum in the.

London, United Kingdom

Responsible for the management of a team of c100. Worked closely with the Head of transformation providing support and challenge in shaping and driving the business and change agenda. Ensuring the maximum efficiency of the Transformation team and acting as ambassador and deputy for the Managing Director and team.- Designed, developed and implemented a.

Canary Wharf

Responsible for designing, developing and implementing a wide range of change initiatives into Barclays Wealth management division. managed high profile projects with significant external interest, requiring management of both external and internal stakeholders. Projects have included; Closure and de- risking of businesses in line with stated strategy, the.

Knightsbridge, London

Responsible for developing, managing and maintaining client propositions across all of our International client segments.

Managed the research, consultation, design, agreement and implementation of all elements of compensation up to and including Senior Executive Board level. Worked with senior business leaders, survey providers and external forums. Complex and sensitive. Balanced risk and benefits successfully.

Managed a team of five, reporting directly into Sales Executive.Designed, and developed a successful new reward strategy for entire regulated sales force, to drive right behaviours and to fit with new delivery channels and customer segmentation. Resulted in higher quality sales and increased retention of new advisers.

Developed new business designs, including the introduction of a lead generation system for telephone channels and a shorter regulated sales process. Successfully prototyped direct selling of complex financial services products via video conferencing facility.

Education record

Education record

Education record