Rayna Barton Email & Phone Number

Los Angeles, CA, US

Cambridge, Massachusetts, US

• Partner with customers to effectively resolve issues through phone, live chat, and email communications, proactively helping the team adapt to fluctuations in the volume of incoming inquiries
• Partner with our product and engineering teams to identify, diagnose, and advise on all opportunities to fix and improve the product experience for our customers
• Communicate thoughtful, empathetic, complete, and strategic resolutions tailored to each customer, enabling them to grow better
• Drive collaboration cross-functionally within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience
• Set the standard for composure, resilience, and flexibility in HubSpot’s fast-paced ever changing environment, and also as an internal advocate for evolving customer needs.
• Proactively identify and facilitate the resolution of large-scale issues involving internal stakeholders across the business when necessary

Cambridge, Massachusetts, US

San Francisco, CA, US

San Francisco, CA, US

• Played to team’s strengths by putting the right people in the right places at the right times.
• Modeled handcrafting each cup with care and skill alongside a team of Baristas.
• Developed strong relationships with customers and the local community.
• Assessed the performance of team members, including service and drink quality.
• Held team members accountable to their scheduled shifts, ensured that called out shifts are covered, and breaks/lunches were given.
• Communicated performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.

Austin, TX, US

• Made sure the customers were being taken care of and the department looked great at all times
• Ensured freshness standards were being upheld in whole bean, packaged, and brewed coffee.
• Made all coffee drinks ordered and juice bar drinks (where applicable).
• Provided on-going equipment care and maintenance, per manual specifications.
• Stocked and cleaned Coffee bins and shelves.
• Maintained back stock in good order.

Seattle, WA, US

• Greeted customers, took orders, and built relationships with them (customers)
• Prepared and served hot and cold drinks, including coffee, tea, and specialty beverages
• Delivered food products, including replenishing, stocking, and rotating product
• Kept the workspace clean and organized, and supported with store procedures like opening and closing
• Followed health, safety, and sanitation guidelines for all products
• Supported other partners during busy periods, and recognized individual and team accomplishments

• Provided friendly, efficient, and knowledgeable service
• Met daily sales goals by demonstrated AEO's Customer First selling standards
• Drove brand loyalty by informing customers about AEO loyalty programs and used the AEO Selling Model to help them find what they're looking for
• Used company tools and technology to answer customer questions and direct them to the right products
• Supported fellow employees by sharing knowledge, helping with tasks, and assisting with customer interactions

Tokyo, JP

Bachelor'S Degree, Communication Studies, Journalism

Associate Of Arts (A.A.), Mass Communication/Media Studies