Rayna Flannery Email & Phone Number

Lincoln Square, Chicago, Il

- Lead the Sales team to meet monthly membership and revenue goals.- Interview, hire, and onboard new Sales Associates.- Provide ongoing support and training to existing Sales Associates.- Manage Sales team shift calendar and create quarterly shift schedule.- Run weekly class utilization, attrition, contact counts, account freeze, and renewal reports.- Plan and lead monthly one-on-one and team meetings.- Coordinate with the Owner and Lead Teacher to discuss staff needs, launch studio projects, and meet business goals. - Coordinate with local organizations to execute activities including but not limited to pop-ups, product promotions, and charity events.- Draft and distribute regular studio communications including class promotions, activities, challenges, sales, and monthly newsletters.- Complete daily opening/closing tasks, manage front desk procedures, and maintain cleanliness of the studio.- Provide information regarding schedule, class offerings, packages, memberships, and retail products to prospective and existing clients. - Provide outstanding customer service and nurture client relationships.- Manage class signups, check-ins, and point of sale system. - Utilize consultative selling approach to sign up new clients, and identify opportunities for referrals and membership upgrades among existing clients.- Assist teachers with collecting weights and distributing mats during class to ensure a seamless experience.

Lincoln Square, Chicago, Il

- Completed daily opening/closing tasks, managed front desk procedures, and maintained cleanliness of the studio.- Provided information regarding schedule, class offerings, packages, memberships, and retail products to prospective and existing clients. - Provided outstanding customer service and nurtured client relationships.- Managed class signups, check-ins, and point of sale system. - Utilized consultative selling approach to sign up new clients, and identify opportunities for referrals and membership upgrades among existing clients.- Assisted teachers with collecting weights and distributing mats during class to ensure a seamless experience.- Coordinated with Sales team to meet monthly membership and revenue goals.

Chicago, Illinois, United States

- Provided physical, emotional, and informational support to pregnant and postpartum clients in the Chicago area.- Met with clients and their partners at least twice leading up to their estimated due date (EDD) to review their birth plan, discuss their wishes and concerns, answer questions, and prepare them for what to expect.- Provided ongoing text, phone, and email support leading up to delivery. - Provided 24/7 on-call support beginning at 37 weeks through delivery. - Provided continuous in-person or virtual support during labor and delivery, remaining with the clients for the few hours immediately following delivery. - Provided in-home care to postpartum clients to assist with recovery and transition to parenthood.- Provided education and resources including but not limited to breast/body/bottle feeding, infant sleep, diapering, bathing, baby cues, partner involvement, and recognizing signs of perinatal mood disorders.

Chicago, Illinois, United States

- Provided physical, emotional, and informational support to pregnant and birthing people in the Chicago area.- Prioritized compassionate care to eliminate stigma and fear and improve outcomes among Black women and other marginalized groups.- Met with clients and their partners at least twice leading up to their estimated due date (EDD) to review their birth plan, discuss their wishes and concerns, answer questions, and prepare them for what to expect.- Provided ongoing text, phone, and email support leading up to delivery. - Provided 24/7 on-call support beginning at 38 weeks through delivery. - Provided continuous in-person or virtual support during labor and delivery, remaining with the clients for the few hours immediately following delivery. - Assisted with establishing breast/body feeding immediately following delivery. - Provided one postpartum check-in after delivery to answer questions and provide resources for recovery and infant care.

Chicago, Illinois

- Subject Matter Expert (SME) of Alert, Intrado's outbound notification platform; drafted and presented the Alert SME document to the Client Engagement team.- Lead the Alert Client Coverage group to support Public Safety and Alert-only clients.- Member of the Utility Client Management group, which supports the HVCA clients without a dedicated CRM.- Fulfilled the role of Project Manager for client program enhancements requiring up to 250 hours of development.- Maintained in-depth, up-to-date knowledge and documentation of client programs, Service Level Agreements (SLAs), contract requirements, and business objectives.- Reviewed monthly invoices for approval to ensure accuracy of support and usage charges. - Partnered closely with the Sales and Product teams to review products and services utilized by clients and offer recommendations for continued revenue growth.- Coordinated with Development teams to design, test, and implement client-specific enhancements to web-based solutions

Dublin, Oh

- Nominated twice for the quarterly Employee Excellence Award.- Participated in the West Center of Excellence (CoE) Sprint 3, an eight-week initiative in which selected CRMs coordinated to review and standardize processes company-wide.- Member of the Collaboration Committee, tasked with identifying, streamlining, and documenting processes. Responsible for bi-weekly presentations to the Client Engagement team.- Subject Matter Expert (SME) of Alert, West's outbound notification platform; drafted and presented the Alert SME document to the Client Engagement team.- Maintained in-depth, up-to-date knowledge and documentation of client programs, Service Level Agreements (SLAs), contract requirements, and business objectives.- Partnered closely with the Sales team to review products and services utilized by clients and offer recommendations for continued revenue growth.- Coordinated with Development teams to design, test, and implement client-specific enhancements to web-based solutions. - Presented Strategic Business Reviews (SBRs) on a quarterly or annual basis to analyze program current states, identify opportunities for enhancement, and develop a deeper understanding of client account plans.

Columbus, Oh

- Established and maintained business-to-business relationships with vendors and contractors.- Researched and prepared work proposals for the Facilities Manager.- Managed all front desk procedures including visitor sign-in, supplies orders, mail, and cleanliness. - Upheld security protocol by creating, assigning, and documenting employee ID badges.- Maintained inventory and restocked kitchen and office supplies.- Answered phones and directed calls to the appropriate resources.- Consolidated documentation to draft an up-to-date facilities process manual.- Provided on-demand support for the Client Engagement team and ongoing quality assurance project support.- Tested and verified automated voice response call flows, performed critical path testing, and reported application failures and quality issues to the CE Project Manager.

Columbus, Oh

Filled temporary administrative positions in the Columbus, OH area as needed, primarily front desk reception and data entry.