Rayna Mcclinton Email & Phone Number

* Building and Maintaining customer and carrier relationships* Maintaining daily operations and identifying areas for growth* Monitoring trends and changes to a customer’s load counts and following up to determine the root cause* Keeping the sales reps abreast of any changes to the client’s business and resolving any internal issues that may be responsible for changes* Entering orders into Magaya TMS System* Quoting shipments for customers * Negotiating rates with carrier network* Solving logistical problems as the arise and communicating with customer in real time * Assist with tracking and tracing and communicating with customers * Work with accounting to properly bill customers and carriers

Milton, Ontario, Ca

*Building and maintaining customer relationships *Identifying further business opportunities to expand our business with your clients *Monitoring trends and changes to a customer’s purchase behaviour and following up to determine the root cause *Keeping the sales representative abreast of any changes to the client’s business and resolving any internal issues that may be responsible for those changes *Notifying the sales representative of any competitor actions that may be drawing our customer’s business away from TRAFFIX *Entering orders into TRAFFIX TMS *Proactively identifying potential problems and resolving them before they escalate *Provide adhoc rates to clients upon request or in response to automated load tendering sites *Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals *Writing client-specific SOPs and training back up Account Managers to cover you during vacation and/or other time off *Assist other team members when required.

Riverview, Fl, Us

* Finding and developing new customers* Working with existing sales and support teams to win, maintain and develop business for new, existing and potential customers* Building and Planning truckload shipments* Work with various freight carriers to cover loads, and develop ongoing relationships* Negotiate freight rates and prepare freight quotations* Scheduling pickups and deliveries for shipments * Respond to all clients in a timely and professional manner* Updating customers on load status* Resolving issues as they arise

Delray Beach, Florida, Us

* Supervise long shore labor. * Determine and order appropriate number of drivers, yard top pick operators, and long shore on a daily basis. * Schedule road gangs and determine duration of shifts, including exercise of discretion for release of labor for cost and efficiency purposes. * Assign drivers to plants and CY locations. * Review and approve or disapprove long shore timecards. * Act as primary supervisor for labor and yard Forman for gate-related functions including drayage and yard allocation. * Manage seasonal employees: Recommending, hiring, firing and supervising employees including scheduling, approving or disapproving timecards.* Determine work assignments and provide workplace discipline as appropriate. * Supervise vessel/barge and other misc. activity at the Terminal * Consults with other regulated employers to interpret and apply regulations. * Ensure integrity of operations and sales data (i.e. move counts, labor statistics, mainframe updates). * Develop and maintain databases related to dray activity for use in developing annual budget. * Initiate ILWU disciplinary action including termination* Interpret and enforce labor contracts on behalf of the Company. * Prepare detailed incidents reports as needed

Delray Beach, Florida, Us

*Provide the highest possible level of service to our internal and external customers (Carriers, Brokers, Truckers, and US Government Agencies). *Supervise and administration of the ILWU Local 63 Office Clerical Unit staffs per contract guidelines. *Coordinate and facilitate integration of customer requirements into daily terminal operating plans. *Capture accurate details for billable items as per contract agreement and responsible to provide this information for billing. *Manage and provides vessel projections which provide load count data for terminal planning purposes. *Follow up equipment dwell inventories on terminal for import, exports and empties with customers. *Provide and maintain various department Key Performance Indicators. *Track and manage key terminal standards and measures relating to operating efficiency and customer service

Los Angeles, California, Us

• Track and trace shipments.• Coordinate with brokers to ensure timely customs clearance.• Provide proactive information to the customer regarding arrival, delivery and shipment status.• Coordinate with customers to ensure payment is received prior to delivery.• Coordinate with truckers to ensure timely deliveries.• Negotiate with vendors on rates• Generate and compile various spreadsheets or reports.• Anticipate problems and work on solutions when they happen.• Solve Complex problems with tact and calmness.• Billing and invoicing to ensure maximum profits are obtained on a shipment by shipment basis.

Atlanta, Georgia, Us

• Point of contact for all customers inquires for container shipments• Maintain personal database of all active containers• Track and Trace active containers• Update database with container ETAs and customs releases• Upload updates to online database for online customer tracing• Invoice customers, carriers and steamship lines• Dispatch containers to carriers• Generate Arrival Notices to send to Brokers

Atlanta, Georgia, Us

• Update and maintain company database for customs clearances• Enter and audit customs entrys• Confirm containers are cleared to enter United States• Generate customs entry packets• Bill customs entry fees, duties, etc.• Assist with other assignments as needed

Atlanta, Georgia, Us

• Place calls to company leads on behalf of Global Sales Managers• Research and Qualify leads• Determine decision makers for logistics needs of leads• Arrange meetings with decision makers for company introduction• Maintain and manage Global Sales Managers schedule• Keep up with metrics of new leads• Manage Global Sales Managers LinkedIN websites• Assist with other assignments as needed

Johns Creek, Georgia, Us

• Negotiates truckload costs and services with customers.• Refers to profit indicator to adjust rates and insure contracts are profitable.• Establishes quotes and order specifics with customer and enters order.• Monitors and follows up to insure loads are moving according to schedule and expectations of the customer.• Handles any service issues that arise.• Makes timely and accurate entries into the operating system for load status, costs, and freight data• Communicates changes in load status to customer.• Maintain and manage accounts and sales representatives• Reports potential or known service failures to management.• Coordinates with other departments as needed, such as Dispatch, Accounting or Customer Service.• Assist the Booking Dispatchers in booking loads.• Works in a 24/7 operation and maintains communication with all departments.• Provides after hours on-call service on a weekly rotation during weekdays and weekends.• Performs other related duties as required

Eden Prairie, Minnesota, Us

• Customer and carrier follow-up• Answered incoming calls• Schedule appointments• Provide shipment information• Audit load information• Complete customer requests • Tracked and traced shipments• Data entry• Supported two Account Managers of Fortune 500 companies• Calculated trucking expenses

• Answering phones• Creating RFP’s in the CVENT database and sending these leads to hotel lead catchers• Faxing responses for proposals to customers• Answering questions via email from customers, hotel sales representatives, convention and visitors bureau staff and convention center sales contacts• Assisted during a variety of property site inspections with regard to data collection, meeting space, size/setup options • Prepared hotel response reports for customers• Made travel arrangements for customers to conduct site inspections of hotels for future group events• Prepared correspondence and presentations via Word, Excel and Power Point.

Mass Communication/Media Studies

Sports Management

Education record

Education record